True Gold ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the True Gold mobile application ("App").
By using the App, you agree to the practices described in this Privacy Policy.
True Gold is an online marketplace that enables users to:
Browse pre-owned gold jewellery listings.
Create listings to buy, sell, or rent gold jewellery.
Discover jewellery businesses and marketplace listings.
Contact buyers, sellers, and businesses directly using the contact information provided in listings.
True Gold only provides a marketplace platform.
True Gold:
Does not buy or sell gold.
Does not process payments.
Does not provide loans.
Does not provide gold loans.
Does not provide lending or financing services.
Does not guarantee or participate in transactions between users.
All communications, negotiations, and transactions occur directly between users or third-party businesses.
When you create an account, we may collect:
Name
Mobile Number
Profile Information
This information is used to create and manage your account.
When you create a listing, we may collect:
Product Title
Product Description
Product Images
Contact Information
City or Location
Listing Category
The information you submit may be visible to other users.
With your permission, the App may access your device location to:
Show nearby listings
Display nearby jewellery businesses
Improve local search results
You can disable location permission through your device settings at any time.
We may automatically collect:
Device Model
Operating System
App Version
Device Identifier
Crash Logs
Diagnostic Information
This information helps improve application performance and security.
We use your information to:
Create and manage your account
Verify your mobile number using OTP
Display marketplace listings
Publish your advertisements
Help users connect with buyers and sellers
Improve application performance
Provide customer support
Prevent fraud and misuse
Comply with legal obligations
We do not sell your personal information.
Information may be shared only:
When you publish a listing
When you choose to display your contact information
When you communicate with another user
When required by applicable law
To protect the safety and security of users and the platform
True Gold only provides an online platform for publishing marketplace listings.
True Gold:
Does not verify product ownership.
Does not verify product authenticity.
Does not guarantee any listing.
Does not act as a buyer or seller.
Does not negotiate transactions.
Does not process payments.
Does not provide loans, lending, financing, or financial advisory services.
Users are solely responsible for verifying:
Product details
Authenticity
Pricing
Ownership
Business credentials
Transaction terms
before completing any transaction.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.
We retain your information only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our policies
After deletion, certain information may remain in backups for a limited period where required by law.
You may delete your account at any time through the App.
You may also request deletion by contacting:
Email: sgsapp20@gmail.com
After verification, we will delete your personal information from our active systems, except where retention is required by law.
True Gold is intended only for users who are 18 years of age or older.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware that information has been collected from a child, we will promptly delete it.
The App may use trusted third-party services such as:
Google Play Services
Firebase Cloud Messaging
Firebase Analytics
Crash Reporting Services
Maps and Location Services
These providers may collect information according to their own privacy policies.
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Delete your information
Withdraw permissions
Request information about how your data is processed
To exercise these rights, contact us using the information below.
We may update this Privacy Policy from time to time.
Any changes will be posted within the App and reflected by updating the Effective Date.
Continued use of the App after changes indicates acceptance of the updated Privacy Policy.
True Gold Support
Email: sgsapp20@gmail.com
Phone: +91 9047099444