If you need IT support or helpdesk or troubleshooting some problem that keep bugging you, software installation roll out, user desktop laptop setup readiness, Onsite IT support
I provide helpdesk on whatsapp
* Helping understand products user manual
* Software setting,
* Windows problems,
* User can understand with my help to use the software with ease
I provide IT troubleshooter
* troubleshooting or analysis from software to hardware. eg. keep hanging
* Preboot Hardware diagnosis, (some brands don't have )
* Perform Check Disk repair file table and clean up security, systemlog clean up. (if bitlock has to be decrypted with key provided by you)
I provide IT support
* PC relocating (within office only)
* Setting up new pc for new user (unpacking, installing required software).
My linkedin Profile
https://www.linkedin.com/in/jiunn-kwang-toh-7b535242
My past job handles
The typical workflow involves traveling and resolving IT issues through troubleshooting. This includes tasks such as relocating PCs and monitors, changing display setups, software installations, OS reinstalls, Windows repairs, and coordinating on-site appointments with PC manufacturers when needed. I also handle printer installations, implement private scan features, conduct server pings to assess network status, and assist the boss in monitoring server hard disk activity. Other responsibilities encompass setting up new PCs, diagnosing hardware problems, performing hard disk checks, conducting system evaluations, and clearing system logs.
I handle a range of tasks, including answering inquiries. In the case of software malfunctions, I assist by reaching out to the software vendor. I provide guidance to users on troubleshooting USB peripherals or finding straightforward solutions to get things up and running again. I'm also involved in answering queries before purchasing products, sharing insights on technical specifications that users are uncertain about. I address questions about software functionalities and Windows settings, and if there are concerns about printer quality, I communicate with the manufacturer. Essentially, I act as a liaison between users and manufacturers or vendors, ensuring smooth communication and problem resolution. Another aspect of my role involves assisting users in making the right purchase decisions, acting as the middleman to ensure they acquire the correct items. I also help to do findings in Analyst not providing solutions
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