Terms & Conditions

1.  What are the Terms and Conditions for Returns and Refunds?

• We gladly accept returns, exchanges or replacement of ONLY Unused  and Defective Products , within 7 days from the date of delivery.

• Please ensure you record a video of unboxing your package to claim any manufacturing defects or missing products.

• To be eligible for an exchange , the bag must be in it's original , unused conditions , with all tags and packaging intact .

• If the product is missing or if the product received is either damaged or has a manufacturing defect, contact the Customer Service at support@sriganeshenterprise.com or simply WhatsApp us within 48 hours of delivery and the resend of the products will be taken care of by your side only, the return process generally takes 7-10 days

• Exchange shipping cost will not be covered by us until and unless there is a manufacturing defect . 

2.  When will I receive the refund of my return?

• The refund process would take 7 -10 days.

• After your return request is approved, you have to resend the product through courier on your locality. 

• Once parcel given to courier , it takes 3-5 days to reach our warehouse, post which the quality check process happens which takes up to 24 hours. 

• Once the quality check is successful your refund will reflect in your original or chosen method of payment by obtaining return authorization via phone or email. 

• We request you to be patient while we work hard to process your return request. Thank you.

CONTACT HERE : 

Mail : ganeshenterprisebags@gmail.com