Privacy Policy

Effective Date: July 3, 2026

Sewzella Delivery Privacy Policy

Sewzella Delivery ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how the Sewzella Delivery mobile application collects, uses, stores, and protects your information when you use our services.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: sewzella@gmail.com

Information We Collect

To provide reliable delivery services, the app may collect the following information:

Personal Information

• Full Name

• Mobile Number

• Email Address (if provided)

• Delivery Partner Profile Information

• Profile Photo (optional)

Location Information

The app collects your device's location:

• While delivering orders

• While the app is in use

• In the background (only if enabled) to provide live order tracking, delivery navigation, and accurate delivery status updates.

Device Information

We may automatically collect:

• Device Model

• Operating System Version

• Device Identifier

• App Version

• IP Address

• Crash Logs

• Performance Diagnostics

Order Information

The app processes:

• Order Details

• Pickup Location

• Delivery Address

• Delivery Status

• Delivery History

• Payment Status

How We Use Your Information

Your information is used to:

• Create and manage your delivery account.

• Assign delivery requests.

• Provide real-time navigation.

• Enable live order tracking.

• Contact you regarding deliveries.

• Improve delivery efficiency.

• Provide customer support.

• Detect fraud and unauthorized activities.

• Improve app performance.

• Comply with legal obligations.

Location Permission

Location access is required to:

• Accept nearby delivery requests.

• Navigate to pickup locations.

• Navigate to customer locations.

• Share live delivery status.

• Improve delivery accuracy.

• Prevent fraudulent activities.

Without location permission, certain delivery features may not function correctly.

Camera Permission

Camera access may be used for:

• Uploading profile photos.

• Capturing delivery proof.

• Scanning QR codes (if available).

Camera access is used only after your permission.

Storage & Photos Permission

Storage permission may be used for:

• Uploading delivery proof images.

• Selecting profile pictures.

• Saving temporary delivery documents.

The app only accesses files selected by you.

Notification Permission

Notifications help you receive:

• New delivery requests

• Order updates

• Delivery reminders

• Important announcements

• Account notifications

Data Sharing

We do not sell your personal information.

Information may be shared with:

• Customers (delivery status only)

• Business partners

• Service providers

• Payment partners

• Government authorities when legally required

Data Security

We use industry-standard security measures including:

• Secure communication protocols

• Authentication systems

• Access controls

• Secure cloud storage

• Regular security monitoring

Although we strive to protect your information, no internet transmission is completely secure.

Data Retention

We retain your information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce our policies

Children's Privacy

Sewzella Delivery is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Third-Party Services

Our app may use trusted third-party services including:

• Google Play Services

• Firebase

• Google Maps Platform

• Payment Service Providers

• Crash Reporting Services

• Analytics Services

These services have their own privacy policies.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Delete your account.

• Request data deletion.

• Withdraw permissions.

• Contact us regarding privacy concerns.

Account Deletion

You may request deletion of your account by contacting:

Email: sewzella@gmail.com

After verification, eligible information will be deleted in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted within the application and become effective immediately upon publication.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Sewzella Delivery

Email: sewzella@gmail.com