Effective Date: April 5, 2026
At Aihye, we are committed to protecting your privacy. This Privacy Policy explains how we use SessionStack, a session recording and digital experience analytics tool, to improve our services.
SessionStack is a third-party service that helps us understand how users interact with our platform. It allows us to review user sessions to identify bugs, improve usability, and optimize the overall digital experience.
When you interact with Aihye, SessionStack will not collect any data or save if anywhere .
We prioritize your data security. We have configured SessionStack to:
Mask Sensitive Inputs: Financial details, passwords, and specific personal identification fields are automatically masked and are never recorded or stored.
Exclude Specific Elements: We manually exclude sensitive UI components from being captured during recording sessions to ensure your private information remains private.
The data collected is used strictly for:
Troubleshooting: Identifying and fixing technical errors or performance bottlenecks.
Product Improvement: Understanding feature engagement to build a better user interface.
Customer Support: Assisting with technical inquiries by reviewing specific session hurdles.
SessionStack acts as a Data Processor on our behalf. They store data in secure environments and are prohibited from selling your personal information to third parties. For more information, you can visit the SessionStack Privacy Policy.
You have control over your data. If you do not wish for your sessions to be recorded, you can:
Enable "Do Not Track" (DNT): Our implementation is designed to honor DNT settings in your web browser.
Browser Opt-Out: Utilize browser extensions that block analytics and session-replay scripts.
Contact Us: You may request the deletion of data associated with your session by reaching out to our support team.
We may update this Privacy Policy periodically to reflect changes in our technology stack or legal obligations. Please check this page regularly for updates.