Privacy Policy
Effective Date: August 20, 2026
App Name: Servoncompany Partner
Contact Email: support@servoncompany.com
Servoncompany Partner ("we," "our," or "us") operates the Servoncompany Partner mobile application, a dedicated platform for service providers, technicians, and partners to manage service bookings, communicate with customers, and manage their business operations. This Privacy Policy explains how we collect, use, process, and protect your information when you use our partner application.
1. Information We Collect
Partner Profile & Verification Data: Name, contact details (email address, phone number), profile photo, government identification documents, professional skills/categories, and payout/banking details required for account verification and fund settlements.
Location Data: Background and real-time GPS location data (with your explicit permission) to match you with nearby customer service requests, send location-based booking alerts, and enable live tracking for customers when you are en route to a job.
Booking & Activity Records: Complete logs of accepted, ongoing, completed, and cancelled bookings, service details, pricing structure, work summaries, and activity performance.
In-App Communication: Messages, chat logs, and coordinates exchanged with customers via the built-in in-app chat feature to facilitate service coordination.
Device & System Logs: Device details, operating system, unique device identifiers, IP address, push notification tokens, and crash logs for performance monitoring.
2. How We Use Your Information
To verify your partner account identity, qualifications, and eligibility to offer services.
To alert and dispatch nearby customer booking requests based on your current location.
To provide complete booking details, including customer contact info, job requirements, and service addresses.
To facilitate direct communication with customers via in-app chat for job clarification.
To maintain your booking history, generate performance summaries, and process payout settlements.
To send instant push notifications regarding new job requests, customer messages, system updates, and account alerts.
To enforce platform safety standards, detect fraudulent activities, and comply with legal obligations.
3. Sharing and Disclosure of Information
With Customers: We share relevant partner profile information (e.g., name, phone number, profile picture, ratings, live location status, and in-app chat) with customers who have booked your service.
Third-Party Vendors: We share data with trusted third-party service providers who assist us with cloud hosting, SMS/OTP services, map routing services, push notifications, and payment/payout processing.
Legal Requirements: We may disclose your information if required by law, regulation, subpoena, or legal authority.
4. Data Security
We implement strict administrative, technical, and physical security measures to protect partner data against unauthorized access, loss, alteration, or misuse.
5. Permissions and User Rights
Location Services: You can enable or disable background/foreground location permissions in your device settings. Note that disabling location will restrict your ability to receive nearby booking requests.
Account Access & Updates: You can manage and edit your profile settings and view past booking performance directly from the app menu.
Account Deletion: You can request the deletion of your partner account and associated records by contacting our partner support team at support@servoncompany.com (subject to resolution of outstanding payouts or legal obligations).
6. Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted inside the Servoncompany Partner app with an updated effective date.
7. Contact Us
For any questions, concerns, or data requests regarding this Privacy Policy, please contact us:
Email: support@servoncompany.com