Glad you’re here! Let me share a bit about myself and the journey that led me here.

ABOUT ME

Customer Experience Specialist

Hello! My name is Geraldine Bulan, and I’m an aspiring Virtual Assistant with over 5 years of experience as a customer service representative. I’ve been working from home since 2021, which has helped me develop the discipline and focus needed for remote work.

While being a Virtual Assistant is a bit different from my past role, I believe my skills in communication, problem-solving, and time management are just as valuable. I’m also tech-savvy and love learning new tools and techniques through my own research—just like how I taught myself to create this portfolio.

I know being a Virtual Assistant requires adaptability and the ability to handle various tasks, and I’m confident in my ability to deliver professional and reliable support. Whether it’s organizing schedules, managing emails, or helping with customer communication, I’m here to make things easier for you.

Let’s work together to help your business grow!

Skills and Expertise

& Services Offered

Administrative Skills

Data Entry & Organization
Email & Task Management
Calendar & Schedule Management

Customer Support Management

Documenting feedback
Managing complaints
E-Commerce Support

Communication Skills

Internal Team Coordination
Proficient in cross-channel engagement
Project Management

What’s behind the magic? Check out the tools and software I use!

Curious about how I got my scheduling skills? Here’s the knowledge I’ve gained from my self-taught journey!

I use YouTube whenever I want to learn something new. It’s great how it helps people become more resourceful and take initiative. I haven’t had the chance to schedule appointments in my past job since it wasn’t part of my role, but I’m confident I can do it. I’ve learned a lot from detailed videos, and I’m thankful I found them. Plus, my organizational skills and attention to detail will definitely help me with this task. I learn these skills through consistent practice and dedication.

Unleashing Creativity with Canva

Take a Look at My Simple Designs

I created this design because, as a former education student, I am inspired to create materials for children who are just starting to learn. This is an educational poster, and it can also be sold online. I'm not an expert in editing, but I do know the basics of Canva.

A glimpse into my career: Here’s a collection of experiences that have shaped my expertise

Project Based | Customer Support

Oct - Nov 2024 👇

E-Commerce Customer Support Specialist

2022 - 2024 👇

Benefits and Eligibility Specialist

2021 - 2022 👇

Customer Support and Operations Specialist

2019 - 2021 👇

Professional Experience

With over 5 years of experience in customer support and operations, I have developed exceptional communication, problem-solving, and organizational skills. My expertise spans handling customer inquiries, processing requests, troubleshooting, and resolving issues promptly, ensuring customer satisfaction and loyalty. As a top performer in customer satisfaction (CSAT) and email support, I am adept at managing multiple channels of communication while maintaining a high standard of service.

Key Achievements

Project-Based Customer Support: Delivered customer support for a one-month project, learned to use tools such as Magento for e-commerce management, Asana for task coordination, and Google Business for handling customer inquiries and business updates.
Handled customer calls to offer tailored PLDT plans and processed internet connection requests, including for VIP business clients, achieving consistent sales and satisfaction rates.
Ensured 100% accuracy in encoding customer details, reducing errors and improving data integrity across applications.
Created and processed job orders, monitored transactions to completion, and efficiently followed up on incomplete customer details.
Managed email escalations and urgent concerns, ensuring efficient resolution and endorsement to senior personnel when necessary.
Reviewed team performance as a validation leader, improving overall productivity and service standards.
Managed live chats with up to 3 customers simultaneously, ensuring efficient and responsive support during peak periods.
Processed refunds and resolved issues related to late deliveries, undelivered items, faulty goods, and price discrepancies, ensuring timely resolutions for customer trust.
Troubleshot app and website issues, manually loaded coupons, and corrected redemption discrepancies, providing seamless user experiences.
Documented customer compliments and complaints, generated reports, and collaborated with store directors for recognition or corrective actions, improving employee performance and service standards.
Consistently awarded for outstanding customer satisfaction in both calls and email support, reflecting dedication to high-quality service.

If you think I can add value, take a moment to review my pricing and packages.

Part-Time Role:

Availability: 20–28 hours per week (including weekends, 4 hours per day)
Rate: $7 per hour
Payment Schedule: Weekly or bi-weekly

Additional Information:

Willing to extend my services during weekends as needed.
Open to transitioning into a full-time role if my performance meets your expectations.

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