سياسة الخصوصية

# ServiceTime Privacy Policy

*Please read with understanding before using our services*

## Introduction

Dear Customer,

Welcome to ServiceTime! We are committed to safeguarding your privacy and ensuring a secure and transparent experience. This document provides a clear overview of our data protection processes.

### Who We Are

We are SERVICETIME LLC. with registration number: 1010443133. You can contact us through the following channels:

- **Via e-mail:** Help@servicetime.com

- **Address:**

  Kingdom of Saudi Arabia

By visiting our website, registering, or placing orders, you agree to this privacy policy. We act as data controllers, determining how we process your personal data in compliance with legal requirements.

For any data protection inquiries, contact our data protection team at data.protection@SERVICETIME.com.

### Right of Modification

We reserve the right to update this privacy policy in compliance with statutory provisions. Significant changes will be communicated, and we won't process your personal data without your consent for modifications.

## Privacy is Your Right and You Have the Choice

As a customer, you have the choice of information to share with us. While certain data is necessary for contract fulfillment, we respect your privacy choices.

## Data Processing

We use required personal data to deliver our services. Your consent is essential for utilizing our services.

### You Can Also Make Use of the Following Rights at Any Time

1. **Right to Review Privacy Policy:** You have the right to view and consent to the personal data privacy policy before processing.

2. **Right to Access:** You can inquire about the data we store and process about you.

3. **Right to Rectification:** Correct any inaccurate stored data directly in your profile.

4. **Right to Erasure:** Request deletion of the stored data about you, deactivating your account.

5. **Right to Data Portability:** Request transmission of stored data about you in a machine-readable format.

6. **Right of Complaint:** Raise a complaint regarding personal data handling by emailing data.protection@SERVICETIME.com.

## What Data We Process

We process personal data according to strict legal requirements, ensuring transparency and lawful processing.

### Categories of Personal Data:

1. **Contact Information:**

   - Name, Cell Phone number, Email address, Social Media ID (if applicable).

   *Reason:* Contact purposes and communication about orders.

2. **Location Data:**

   - Addresses, City, Country, Longitude, Latitude.

   *Reason:* Essential for order delivery.

3. **Profile Data (Master Data):**

   - Name, Email address, Cell phone number, Delivery addresses, Date of Birthday.

   *Reason:* Master data required for our services.

4. **Device Information and Access Data:**

   - Device ID, Device identification, Operating system & version, Device location, Time of access, Configuration settings, IP address.

   *Reason:* Technical information storage for security and early detection of suspicious behavior.

5. **Order Information:**

   - Order history, Selected restaurants, Invoices, Order ID, Ratings, Payment method, Delivery address.

   *Reason:* Order processing, improving services, and anonymizing information on request.

6. **Communication Data:**

   - Name, Email address, Cell phone number, Device ID.

   *Reason:* Contacting you via emails, SMS, or in-app notifications.

7. **Payment Information:**

   - Payment method, Pseudonymized credit card information, Card details.

   *Reason:* Tracking payments and assigning them to orders.

8. **Delivery Information:**

   - Name, Delivery address, Phone number, Order ID.

   *Reason:* Providing necessary information to riders and restaurants for order preparation and delivery.

## Transfer to Riders and Restaurants

We share personal data with riders for efficient order delivery.

## Customer Relationship Management

### Your Requests

We store conversation content in our Customer Relationship Management System to address and understand customer questions.

### Call Center

Call center conversations are stored for quality improvement and training purposes, deleted after 12 months or completion of the quality check.

### Fraud Prevention and Security

Automated monitoring detects and prevents suspicious behavior on our platform, ensuring security.

### Merger & Acquisitions, Change of Ownership, or Shut Down

In such events, information is disclosed, and legal data protection regulations are ensured.

### Vouchers (and Coupons)

Personal data is collected to manage vouchers, rewarding loyal customers.

## Who We Work With and Where We Process Your Data

We work with service providers and third parties, ensuring legal compliance and data protection standards.

### Service Providers

Data processors comply with CITC requirements and our standards, and we regularly verify their adherence.

### Third Parties

Consultants, lawyers, or tax consultants receive data based on contracts, and we never sell or rent personal data.

### Prosecuting Authorities and Legal Proceedings

Personal data may be disclosed to authorities in cases of legal obligations or to prevent damage.

### Categories of Personal Data

- Contact information

- Order information

- Device information and access data

- Payment information

- Voucher information

- Delivery information

- Location data

- Profile data (master data)

- Communication data

## How Long We Store Your Data

Data is deleted upon your request or account deletion, complying with legal retention periods.

## Cookies Policy

We use cookies for an attractive website visit and certain functions. Cookies are categorized as:

1. **Required Cookies:** Essential for site functionality.

2. **Functional Cookies:** Collect anonymous information for usability improvement.

3. **Personalized Cookies:** Play targeted advertising relevant to user interests.

Review detailed cookie information on our website.

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