ServicePilot AI Privacy Policy
ServicePilot AI is provided by VeloR Parlor Luxe by Vel Suite LLC. Contact: vplbvs1ai@gmail.com.
Information We Process
We process the email address and account identifier used to register and sign in. Firebase Authentication handles password authentication.
We store information you enter to manage your business, including customer names and contact details, jobs, schedules, notes, estimates, invoices, and payment-status records. Enter customer information only when you are authorized to use it.
When you use the AI assistant, your request and relevant business summaries are processed by our backend and sent to OpenAI to generate a response. Personal information you include in a request may also be transmitted. Avoid entering passwords, payment-card details, or other unnecessary sensitive information.
Our infrastructure also processes technical information needed to operate and protect the service, including network information, authentication and app-integrity signals, request logs, and AI usage counts.
How We Use Information
We use information to authenticate users, save and display business records, generate AI responses, provide support, enforce usage limits, and prevent unauthorized access or misuse.
Service Providers and Disclosures
Google Firebase and Google Cloud provide authentication, cloud storage, backend processing, and security services. OpenAI processes AI requests and responses. These providers process information under their applicable terms and data-handling policies.
Using your device’s email, messaging, or sharing features sends information through the service you choose and to your selected recipients. Copies sent to recipients are outside ServicePilot AI’s control.
Security
ServicePilot AI uses encrypted network connections and account-based access controls. No system can guarantee absolute security. Keep your password private and protect access to your device.
Retention and Deletion
We retain account and business records while needed to provide the service, until you delete them or request account deletion.
To request deletion, email vplbvs1ai@gmail.com from your registered email address with the subject “ServicePilot AI account deletion.” Never send your password. If you cannot access your registered email, contact us for help verifying ownership.
We complete verified requests to delete your account and associated business records within 30 days. Uninstalling the app does not delete cloud data.
Service-provider security logs may follow separate retention schedules. OpenAI’s default abuse-monitoring logs may retain AI content for up to 30 days, with exceptions for legal or security needs.
Audience and Updates
ServicePilot AI is intended for adult business owners and service professionals. We may update this policy as the service changes.
For privacy questions or deletion requests, email vplbvs1ai@gmail.com.