Service design identifies what processes, people, and tools are needed to reach the desired state of customer experience. Rooted in a deep understanding of the user, service design practices take a holistic approach by understanding and synchronizing the employee experience and the customer experience. Service design is a growing skill set within government shaping the way people interact with the government and bolstering all aspects needed to support those experiences.
We create safe and experimental spaces for service designers to learn, network, and evolve. This is a free community open to any public sector service designers that are curious and want to grow. In addition to supporting government service designers, we present and share many different methodologies, including Liberating Structures, Game Storming, Participatory Design, Behavioral Design, Equity-centered Design, Design Futures, Inclusive Design, Systemic Design, and much more.
The Service Design in Government group brings together practitioners to learn and share as a community of practice. This group will bring together all levels of service design talent from federal, state, county, and municipal governments.
Join us for a conversation with user researchers from the German Digital Service. Anja Alburg and Sonja Wilczek will share some of their current projects. Then, attendees will shape the second part of the session. We look forward to a dynamic discussion!
We meet twice a month--one time for a speaker/training and one small group discussion as part of the Lab Series. Each month The Lab Series provides a space for an inclusive community of service designers to openly ideate, troubleshoot, and experiment with old and new activities and methods. Check out our upcoming meetings below.
January 28 [LAB]: Intentional Gathering with Susanne Wiggins
March 11 [LAB] Atlanta Government with Mariama Ndiaye
Mark 25 [TALK] German Digital Service with Anja Alburg and Sonja Wilczek
April 15 [LAB]
April 29 [TALK] Bring Clarity to Complex Services (Without Service Mapping) with Ayesha Moarif
May 13 [LAB] Ontario Innovation and Service Design Group (tentative)
May 27
June 10 [TALK] Behavioral Design in Helsinki Government
June 17 [TALK] Designing for (and from) Relationality with Michal Osterweil
June 24 [WORKSHOP] Designing for (and from) Relationality with Michal Osterweil
July 15 [LAB]
July 29 [TALK]
August 12 [LAB]
August 26 [TALK]
September 16 [LAB]
September 30 [TALK]
October 7 [LAB]
October 21 [TALK]
November 4 [LAB]
November 18 [TALK]
December 2 [LAB]
December 16 [TALK]
Check out our speakers page to view a full list of past speakers/facilitators from 2021-2025.