Service design identifies what processes, people, and tools are needed to reach the desired state of customer experience. Rooted in a deep understanding of the user, service design practices take a holistic approach by understanding and synchronizing the employee experience and the customer experience. Service design is a growing skill set within government shaping the way people interact with the government and bolstering all aspects needed to support those experiences.
We create safe and experimental spaces for service designers to learn, network, and evolve. This is a free community open to any public sector service designers that are curious and want to grow. In addition to supporting government service designers, we present and share many different methodologies, including Liberating Structures, Game Storming, Participatory Design, Behavioral Design, Equity-centered Design, Design Futures, Inclusive Design, Systemic Design, and much more.
The Service Design in Government group brings together practitioners to learn and share as a community of practice. This group will bring together all levels of service design talent from federal, state, county, and municipal governments.
How do we gather in person? virtually? How do we intentionally engage with residents? Our very own Susanne Wiggins will lead a discussion on gathering inspired by the Art of the Gathering by Priya Parker. Join us for this engaging conversation.
2026 schedule coming soon!
We meet twice a month--one time for a speaker/training and one small group discussion as part of the Lab Series. Each month The Lab Series provides a space for an inclusive community of service designers to openly ideate, troubleshoot, and experiment with old and new activities and methods. Check out our upcoming meetings below.
January 28 [Lab]: Intentional Gathering with Susanne Wiggins
February 11 [LAB]
February 25 [SPEAKER]
March 11 [LAB]
Mark 25 [SPEAKER] Germany Digital Service with Anja Alburg and Sonja Wilczek
April 15 [LAB]
April 29 [SPEAKER]
May 13 [LAB]
May 27 [TALK]
June 10 [LAB]
June 24 [TALK]
July 15 [LAB]
July 29 [TALK]
August 12 [LAB]
August 26 [TALK]
September 16 [LAB]
September 30 [TALK]
October 7 [LAB]
October 21 [TALK]
November 4 [LAB]
November 18 [TALK]
December 2 [LAB]
December 16 [TALK]
Check out our speakers page to view a full list of past speakers/facilitators from 2021-2025.