Privacy Policy – Serveit

Effective Date: 04/02/2026

Serveit values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Serveit User App, Serveit Provider App, and related services.

1. Information We Collect

We collect only the information necessary to provide our services effectively.

a) Personal Information

• Name

• Mobile number (for authentication)

• Email address (if provided)
  
  

b) Booking & Service Information

• Service type and booking details

• Location required for service delivery

• Booking status and history
  
  

c) Communication Data

• In-app call metadata (call duration, time)

• We do NOT record calls

• Personal phone numbers are never shared

2. How We Use Your Information

We use your information to:

• Create and manage user and provider accounts

• Enable service booking and fulfillment

• Facilitate secure in-app communication

• Send booking updates and notifications

• Improve app performance and user experience

• Ensure platform safety and prevent misuse

3. In-App Communication & Privacy

Serveit uses secure in-app audio calling to protect user privacy.

• Phone numbers are not visible to users or service providers

• Calls are routed securely through the app

• Calls are not recorded or stored

4. Data Sharing & Disclosure

We do not sell or rent your personal data.

Your information may be shared only:

• With service providers or users involved in the same booking

• With trusted third-party services used for:

  • Authentication

  • Cloud infrastructure

  • Notifications

All third parties are required to follow strict data protection standards.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure authentication

• Encrypted communication

• Restricted backend access

Despite best efforts, no digital platform can guarantee 100% security, but we continuously work to safeguard your data.

6. User Rights

You have the right to:

• Access your personal information

• Update or correct your data

• Withdraw consent for non-essential data usage

You can exercise these rights by contacting us.

7. Children’s Privacy

Serveit is not intended for users under the age of 15.
We do not knowingly collect data from minors.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be reflected within the app or on our official platforms

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: nextservesolutions@gmail.com
🌐 Website: https://nextserve.in/