Privacy Policy
Effective Date: 3 January 2026
This Privacy Policy describes how Serogi AI Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your information when you use the Serogi app and website (the “Service”).
By using Serogi, you agree to this Privacy Policy.
1. Who We Are
Serogi is operated by Serogi AI Ltd (Company No. 16562234), based in Harlow, Essex, United Kingdom.
Questions or concerns? Email us at team@serogi.net.
2. Information We Collect
We collect information you provide to us directly, as well as information automatically collected through your use of Serogi.
Information you provide:
Account details (e.g., email, name, profile info)
Content you input (messages, images, files, notes, etc.)
Preferences and settings
Feedback or support requests
Information collected automatically:
Device information (e.g., browser type, OS, device model)
Usage data (e.g., features used, pages viewed, interactions)
Log data (e.g., IP address, timestamps, error logs)
3. How We Use Your Information
We use your information solely to improve your experience and the quality of our Service, including:
To provide, personalise, and maintain the Service for you
To operate and improve our proprietary AI (“Zero”) and related models
To analyse usage and enhance features and security
To respond to support requests or feedback
To comply with legal obligations
We do not sell or share your personal data with third parties for marketing purposes.
Your data is used only to make Serogi and Zero more helpful, accurate, and relevant to you.
4. AI, Data, and Third Parties
Serogi uses proprietary AI as well as third-party APIs (Deepseek, Mistral AI, Stability AI) to deliver chat, recommendations, and creative content.
Your input data may be processed by these AI systems, but is never sold or shared for advertising.
Data is used to train and refine our algorithms, always with the aim of serving you better.
We take steps to anonymise and aggregate data where possible.
5. How We Store and Protect Data
Data is stored securely on trusted cloud platforms (such as Firebase, Google Cloud).
Access to your data is restricted to authorised team members only.
We use encryption and industry-standard security measures to protect your information.
We keep your data only as long as necessary to provide the Service, or as required by law.
6. Your Rights & Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Request a copy of your data
Object to or restrict certain types of processing
Withdraw consent at any time (where processing is based on consent)
To exercise your rights, email us at team@serogi.net.
7. Cookies & Tracking
Serogi uses cookies and similar technologies to improve functionality and analyse usage. You can adjust your cookie preferences in your browser or device settings.
8. Children’s Privacy
Serogi is not intended for children under 16. We do not knowingly collect personal data from children under this age.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here, and we will notify you of significant updates. Continued use of Serogi means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact:
Serogi AI Ltd
team@serogi.net
Harlow, Essex, United Kingdom
Thank you for trusting Serogi.