Privacy Policy for SendUS
Effective date: 19 June 2026
SendUS ("we", "our", or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect
We collect the following information when you use SendUS:
Mobile phone number (used for account creation and OTP verification)
Display name and home province/address (provided during profile setup)
Order details including recipient name, phone number, and delivery address
Payment proof images uploaded for order confirmation
Device push notification token (for order status updates)
How We Use Your Information
We use your information to:
Create and manage your SendUS account
Process and fulfil orders placed through the app
Send SMS and push notifications about your order status
Verify payments and communicate with vendors
Improve the app and resolve technical issues
Information Sharing
We do not sell your personal information. We share data only as follows:
With shop vendors — to fulfil your order (recipient name, phone, delivery details)
With Twilio — to send OTP verification SMS and order notifications
With Google Firebase — for authentication, data storage, and push notifications
Data Storage and Security
Your data is stored securely on Google Firebase servers. We use industry-standard security measures to protect your information from unauthorised access.
Data Retention
We retain your account information for as long as your account is active. Order records are retained for business and legal purposes. You may request deletion of your account by contacting us.
Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Opt out of marketing communications
Children's Privacy
SendUS is not intended for children under the age of 13. We do not knowingly collect data from children.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at:
Email: nosiphohlikihla58@gmail.com
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes through the app or by email.