Policies

At Yellow, we are committed to ensuring a safe, secure, and seamless gifting experience for our customers. Please review our policies below to understand how we operate and protect your privacy.

Privacy Policy

Your privacy matters to us. We take every measure to protect your personal data and ensure a secure shopping experience.

1. Information We Collect:
✔ Personal details (name, email, phone number, address) for order fulfillment.
✔ Payment information (processed securely through third-party payment providers).
✔ Order history and preferences to enhance your shopping experience.

2. How We Use Your Data:
✔ To process orders and deliver flowers & gifts.
✔ To provide customer support and order updates.
✔ To send promotional offers (with your consent).

3. Data Protection:
✔ We do not sell or share your personal information with third parties.
✔ Your payment details are encrypted and processed securely.

Terms of Service

By using Yellow, you agree to the following terms:

1. General Usage:
✔ You must be 18 years or older or have parental consent to use our services.
✔ Orders must be placed with accurate recipient details to ensure successful delivery.

2. Payment & Orders:
✔ Payments are securely processed at checkout.
✔ Orders cannot be modified or canceled once processed.

3. Returns & Refunds:
✔ Due to the perishable nature of flowers, we do not accept returns.
✔ If an order arrives damaged, please contact us within 24 hours for a replacement.

4. Service Limitations:
✔ We reserve the right to refuse service if misuse or fraudulent activity is detected.

Code of Conduct (For Customers & Partners)

To maintain a positive and respectful experience, we ask all customers and partners to follow these guidelines:

✔ Respectful Communication: No abusive language or behavior towards staff or couriers.
✔ Fair Use of Services: Do not misuse promotions, create fraudulent orders, or violate platform policies.
✔ Ethical Sourcing & Sustainability: We partner with responsible suppliers to promote eco-friendly gifting.

Violations may result in account suspension or restricted access to our services.