Hire chat support agent for $1
Hire chat support agent for $1
Deliver an exceptional CX and never miss another chat again
Deliver an exceptional CX and never miss another chat again
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Access to 7-Days Free Trial - No Credit Card Required
Could your site be generating more leads and sales?
Could your site be generating more leads and sales?
Do visitors bounce or abandon their shopping carts?
Do visitors bounce or abandon their shopping carts?
More leads, more sales and happier customers — that’s what hired chat agents deliver. We’ll be there for your customers, right when they need you the most — 24×7-365.
Access as a differentiator
Access as a differentiator
A messaging app offering hired chat agents. Strange, right? Not really.
Offering hired chat agents is core to our revenue model, and it is how we are able to offer our software completely free to over 5,000,000+ (and growing) business users.
It’s what made tawk.to the #1 most widely used live chat app in the world.
Currently we get paid to answer chats for a small group of awesome customers that do not want to (or simply can’t) answer chats themselves.
To use our chat software will always be 100% completely free. You will never have to pay to use the core application.
Why would you want to hire chat agents 24×7 for $1/hr?
Live chat is proven to increase leads, sales and overall customer satisfaction. Yet often the biggest challenge businesses face is how to hire staff to ensure you’re always online. Hiring chat agents with tawk.to is, “Your business, powered by our support team.” Your customers will think they are chatting with your in-house staff, right on your website.
Nothing is worse for a visitor than not being able to find what they are looking for. The visitor may simply need to ask a quick question to make a purchase decision and nobody is there to help. Our dedicated native-speaking chat experts are fully trained in customer service and lead capture and can assist and guide your visitors.
We’re sure you have many questions. The process of hiring qualified agents to answer on your behalf, just like the process of hiring your own internal team members, can seem daunting at first.
Incredible savings right?
Frequently Asked Questions
Frequently Asked Questions
Prior to allocating Live Agents to your project, we undertake a full audit of your requirements and any systems or processes we need to put in place to ensure we best represent you and your company.
We’ve developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently. Please do take some time to go through the questions and provide detailed answers to each. The more information we have, the better equipped we will be to service your website visitors.
Our agents are always available to answer chats on your behalf. We never close. We provide live answering services 24 hours a day, 7 days a week, 365 days a year.
Many businesses don’t have the staff available to have a representative ready to answer incoming chats at all hours of the day. When you hire our team of highly trained chat agents, your visitors will be able to chat with a real live person when you or your staff are unavailable. You can have our agents answer all incoming chats or keep you covered only when your staff is unavailable to answer. You set the schedule and we follow it!
No. You pay for the service on a monthly basis. There are no lengthy contracts to sign.
$1 an hour — 24×7-365 (168 hours a week) — $728/month
$1.10 an hour — Evenings and Weekends (128 hours a week) — $610/month
$1.50 an hour — Double-Shift (80 hours a week) — $520/month
$2.20 an hour — Full-time (40 hours a week) — $380/month
$3.00 an hour — Part-time (10 hours a week) — $129/month
No, we never charge you for capturing a lead. We don’t charge on a per-lead basis. You only pay the flat monthly rates outlined on this page.
We are able to offer pricing as low as $1 an hour because one agent can answer several chats from multiple companies at the same time. This is what keeps our pricing so low. You are sharing the cost of hiring a live chat agent with other companies also using the service.
Yes. However, we bill on a per domain/property basis.
There is an exception, however, if you are running chats for the exact same business on multiple forwarded domains.
As a general rule, if the responses need to be tailored per site, the sites are considered separate entities.
Our agents will answer up to two concurrent chats at a time.
Yes, of course! You can chat with your website visitors and our agents through the tawk.to dashboard. You can even monitor our agents’ performance in the tawk.to dashboard as they serve your visitors.
There will be times when our agents won’t know the answer to a question and we will need more information from you or your team.
In these cases, our agents are trained to get the name, email and phone number from the visitor and explain that we will follow up with them as soon as possible regarding their question or issue.
If the issue is urgent, we will contact you right away using the contact information you provided when signing up for the service. We can then add any information we learn during this process to the Knowledge Base for your site.
If the same issue or question arises in the future, our agents will be prepared with the proper answer. Our agents are trained to get the correct information to your visitors. We never guess the answer.
Yes, of course! You can chat with your website visitors and our agents through the tawk.to dashboard. You can even monitor our agents’ performance in the tawk.to dashboard as they serve your visitors.
Currently we are only offering live answering in English due to demand. We will be adding more languages in the near future however, as we continue to scale use of other languages in the app.
Tawk.to is registered in the USA and United Kingdom. We are a distributed team with R&D offices in Riga, Latvia (European Union) and Las Vegas, Nevada, with remote team members in Australia, Italy and the Philippines.
Our chat agents are mainly recruited in the Philippines and are always recruited and vetted by tawk.to. We do not outsource our hiring.
We hire VAs from the Philippines for a number of very good reasons.
1. Reliability
2. Work Ethic
3. Cost
4. They are passionate, friendly and always prepared to meet and exceed expectations.
The majority of our Filipino team are university educated and have previous customer service experience.
Have Question? We're here to help.
Have Question? We're here to help.
More leads, more sales and happier customers; that's what hired chat agents deliver.
More leads, more sales and happier customers; that's what hired chat agents deliver.
NOTE: Limited availability – we limit the number of new customers this service is offered to, as providing customer service with a level of quality our customers have come to expect requires proper staffing and quality training. Humans don’t scale like software. If you would like to hire live chat agents to assist with your live chat answering, now is your opportunity. We receive way more requests for hired agents than we could ever hope to service, so please get in quickly to avoid disappointment.
Initiate a chat now to get started with a free 7-day trial. Your customer success team is standing by 24×7-365 to assess the suitability of the Hired Agent service for your product or service offering and the expertise of our trained agents.
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