Privacy Policy

Effective Date: June 8, 2026
Last Updated: June 8, 2026

1. Introduction

Welcome to SellKaro ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SellKaro mobile application (the "App").

By accessing or using the App, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the App.

2. Information We Collect

a) Information You Provide

Account Information

When you create an account, we may collect:

• Name

• Phone number

• Profile photo

Listings and Content

When posting advertisements or interacting with the App, we may collect:

• Listing photos

• Product descriptions

• Prices

• Category information

Communications

We collect messages and communications sent through the in-app chat system.

Customer Support

Information you provide when contacting our support team.

b) Information Collected Automatically

Location Data

With your permission, we collect precise or approximate location data to:

• Show nearby listings

• Enable city-based filtering

• Improve local marketplace relevance

Device Information

We may collect:

• Device model and type

• Operating system version

• Unique device identifiers

• App version

Usage Data

We may collect information about:

• Pages viewed

• Features used

• Search activity

• Interaction logs

• App performance data

Push Notification Token

Used to deliver notifications related to:

• Messages

• Listing activity

• App updates

c) Information from Third Parties

OTP Verification

We use SMS-based One-Time Password (OTP) verification services to authenticate your phone number during login or registration.

Analytics and App Services

We may use trusted third-party services such as:

• Firebase Analytics

• Firebase Cloud Messaging (FCM)

• Crash reporting services

These services help us improve app functionality, reliability, and user experience.

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Publish and manage listings

• Enable communication between buyers and sellers

• Provide location-based search results

• Send notifications and updates

• Verify user identity

• Provide customer support

• Detect and prevent fraud, spam, and abuse

• Improve app functionality and performance

• Comply with legal obligations

4. Permissions We Request

Camera

Used to capture photos for listings posted within the App.

Photo Library / Storage

Used to upload listing images from your device gallery.

Location

Used to show nearby listings and automatically detect or fill your city location.

Notifications

Used to notify you about messages, listing activity, and app updates.

Microphone

Used for voice messaging features in chat, if enabled.

Biometrics / Fingerprint

Used for optional secure login using fingerprint authentication or Face ID.

You may manage or revoke these permissions at any time through your device settings. Disabling certain permissions may limit some App features and functionality.

5. Sharing of Your Information

We do not sell your personal information.

We may share information with:

Other Users

Your public profile information may include:

• Name

• Profile photo

• City

• Listings you post

Your phone number will only be visible if you choose to share it publicly.

Service Providers

We may share data with trusted third-party providers that help us operate the App, including:

• Cloud hosting providers

• Analytics providers

• SMS/OTP providers

• Push notification services

These providers are contractually obligated to protect your data and only process data on our behalf.

Legal Authorities

We may disclose information if required by:

• Applicable law

• Court order

• Government request

• Protection of rights, safety, and security

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction.

]6. Data Retention and Account Deletion

We retain personal information only for as long as necessary to provide our services and maintain user accounts.

Users may request deletion of their account and associated data by:

• Contacting us at sellkaro@gmail.com

• Using the in-app account deletion feature, if available

Once an account deletion request is completed, all associated personal data, listings, messages, profile information, and uploaded content will be permanently deleted from our systems.

We do not retain, store, or keep any user personal data after account deletion unless required by applicable law.

7. Children's Privacy

SellKaro is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it promptly.

8. Data Security

We use industry-standard security measures to protect user data, including:

• HTTPS/TLS encrypted communication

• Access controls

• Secure authentication mechanisms

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent for optional processing

• Object to certain data processing activities

To exercise these rights, contact us using the information below.

10. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage users to review the privacy policies of any third-party services they access.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes may be communicated through:

• In-app notifications

• Email notifications

• Updated policy publication

Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

SellKaro Support
Email: sellkaro@gmail.com

13. Jurisdiction

This Privacy Policy shall be governed in accordance with the laws of Pakistan.