커리큘럼

Leadership : General Manager's Service Philosopy, Operation  & Customer Satisfaction Strategy 

Customer Management : Membership, Customer Satisfaction Service Skill, CRS, CSR, CXR

Sales & Marketing : Room & Banquet Sales, PR & Marketing, Digital Marketing, Revenue Management, Yield Management System, Forecast, CRS, OTA, In Bound Travel Agency, 항공사, MICE, PCO

Rooms : Reservation, Front Desk, Door & Bell Desk, Concierge, VIP Treatment, VVIP Protocol, PMS(Opera), Room Assignment, Room Type Control, GRO, Duty Assistant Manager

House Keeping : Room Cleaning, Room Maid Control, Sanitary, Laundry, Mini Bar, Room Control System, Linen Control, Room Amenity, Hygiene

F/B : Korean, Japanese, Western, Chinese, Buffet, Bakery, Bar, Wine & Whisky, Sanitary, Inventory

Culinary : Korean, Japanese, Western, Chinese, Buffet, Bakery, Daily Fresh Food Material Order, Sanitary, Utensil Inventory Management, Food Cost Control

Maintenance : Building Automation System, Electricity(Strong & Light), Machines, Air-Conditioning & Refrigeration System, Room Control System, Fire Protection System, Furniture Maintenance

Finance : Global Accounting, 재무제표, 대차대조표, P&L, 현금 흐름, 원가 관리

Administration : 영업지원, Personnel, Hiring, Hotel Development, Concept, Interior Design, FF&E, OS&E Purchasing, Safety & Loss Protection, Labor Union

Development : Feasibility Study, ROI Analysis, Concept Development for Property and Operation, Pre-opening