Privacy Policy

Effective Date: July 20, 2026

Welcome to our VPN application ("App"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and related services.

1. Company Information

This application is developed and operated by:

LUNA WEB PTE LTD

Email: irwin@lunawebagency.com

If you have any questions regarding this Privacy Policy, please contact us using the email above.

2. Information We Collect

Information You Provide

We may collect the following information when you create an account or use our services:

• Name (optional)

• Email address

• Password (stored securely in encrypted form)

• Subscription and billing information

• Customer support communications

Automatically Collected Information

When using the App, we may collect:

• Device model

• Operating system version

• App version

• Anonymous device identifier

• Crash reports

• Diagnostic information

• VPN connection status

• Selected server location

• Connection timestamps

• Network performance metrics

We do not collect browsing history, DNS requests, or the contents of your internet traffic.

3. VPN Logging Policy

We are committed to protecting your privacy.

Our VPN service is designed to minimize data collection. We do not intentionally collect or store:

• Browsing history

• Internet traffic

• DNS queries

• Downloaded files

• Websites visited

• Messages or communications transmitted through the VPN

• IP addresses associated with your browsing activity after connection

Limited operational information may be processed temporarily to maintain service performance, troubleshoot issues, prevent abuse, and improve reliability.

4. How We Use Your Information

We use your information to:

• Create and manage your account

• Authenticate users

• Process subscriptions and payments

• Provide VPN services

• Improve application performance

• Respond to customer support requests

• Detect fraud and abuse

• Maintain security

• Comply with legal obligations

5. Payment Information

Payments may be processed through third-party payment providers such as Apple App Store, Google Play, or other authorized payment processors.

We do not store your full payment card information.

6. Third-Party Services

The App may use trusted third-party providers for services including:

• Authentication

• Cloud hosting

• Analytics

• Crash reporting

• Payment processing

• Push notifications

• Customer support

These providers process data only as necessary to deliver their services.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

• Encryption in transit

• Secure authentication

• Encrypted password storage

• Access controls

• Secure servers

• Regular security monitoring

While we strive to protect your information, no method of transmission or storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your account

• Request data portability

• Withdraw consent where applicable

• Object to certain processing activities

• Request restriction of processing

To exercise your rights, please contact us at:

irwin@lunawebagency.com

10. Children's Privacy

The App is not intended for children under the age required by applicable law in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove the information promptly.

11. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. We take appropriate safeguards to protect personal data during international transfers as required by applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will notify users through the App or by other appropriate means. The updated version will become effective upon publication.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

LUNA WEB PTE LTD

Email: irwin@lunawebagency.com

By using the App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.