Privacy Policy
App Name: Secure VPN
Privacy Policy: (Updated : December 31, 2021)
WE BELIEVE IN USER PRIVACY. WE CONTEMPLATE, OUR USERS NEEDED TO BE CLEAR ABOUT THEIR PRIVACY.
Privacy overview:
Our VPN product will never store or log your IP address beyond the duration of your VPN session, and we always delete your IP address after you disconnect from the VPN.
We do not keep logs of your online activities and never associate any domains, or applications that you access while the VPN is connected with you, your device, or your email. We care deeply about your privacy rights, and we will never log any traffic or usage of our VPN.
We do not sell or rent personal information to others, under any circumstance.
Your data is secured and rendered anonymous whenever you are connected to our Services.
While we always de-identify your IP address while connected to the VPN, remember that no VPN provider can control what other apps collect from your device or what cookies other websites or third parties place in your browser.
This Privacy Policy (the “Policy”) explains our privacy practices for the Service. It describes the ways your personal information and data are collected and used through our designated mobile application. It also describes the rights and options available to you with respect to your information.
It is your decision to provide us with your personal information. You are not legally obligated to provide us with this information, but we need it to provide you and your caregiver with the Appʼs functionality.
This policy is combined into our User Agreement (the “Terms”) and is a part of them.
The following key points of the Privacy Policy are only brought for your convenience. They are not a substitute for the full Policy.
No-logs policy: strict no-logs policy for Secure VPN Services
Information we collect: We use the information we collect to provide you a better service. We also use it to improve and customize the features and develop new features.
Automatically collected information: we may collect some information automatically. i.e. analytical data.
Account Data: we collect email address only if you purchase the premium plan and choose to sign up. This data is automatically collected during registration, purchase. It's strictly used for user support purpose.
Third party sites and services: Third party services may collect some information.
Use of personal information: We will use information to make our service available, improve our service and more important to prevent, detect, and investigate fraud, security breaches
Security: We implement measures to reduce the risks of damage and unauthorized access or use of information, but these measures, just like any security measure, cannot provide absolute information security.
Minor's privacy: The Service is not intended for children under the age of 17. We do not knowingly or intentionally collect information about children who are under 17 years of age. If you are under the age of 17 you may not use the Service in any way.
Aggregated information: We may use the information we collect from you to create statistical or aggregated information.
Changes to the Policy: We may change this Policy at the time we update the app.
No-logs policy
Secure VPN guarantees a strict no-logs policy for Secure VPN Services, meaning that the Secure VPN Service is provided by an automated process, and your activities while using it are not monitored, recorded, logged, stored or passed to any third party. We do not store connection timestamps, session information, used bandwidth, traffic logs, IP addresses or other data. However, to limit the number of simultaneous sessions of an active user, an algorithm keeps their username and the timestamp of the last session status while the session is active.
Secure VPN does not condone or endorse any unlawful, illicit, criminal or fraudulent activities perpetrated by using the Secure VPN Services. As Secure VPN protects and respects customer privacy, it does not log or track their activity in any way.
Does NOT and WILL NEVER log:
Please note! All of our VPN Products follow a strict no-logging policy.
⁃ IP addresses (source or VPN)
We also NEVER store or log your IP address.
⁃ Browsing history
We do NOT monitor, store, or log your online activities, including your browsing history, connection times, metadata, downloads, server usage, or data content during your session in the VPN Products.
⁃ Traffic destination or metadata
⁃ DNS queries
We have carefully engineered our apps and VPN servers to categorically eliminate sensitive information. As a result, this app can never be compelled to provide customer data that do not exist.
Secure VPN takes your privacy seriously. Our commitment to your privacy means we never keep sensitive information and eliminate both activity logs and connection logs. Our systems are built around NOT knowing how customers utilize our services. We cannot answer questions like “Which users were connected to a given IP address at a specific time?” or “Which users accessed a particular website?” because we simply never possess those sensitive data.
INFORMATION WE COLLECT
Information you actively provide us
Feedback and correspondence You may share information with us when you respond to surveys, request customer support or otherwise interact with us.
Note: We will never ask you to send us or submit to the Service any information related to racial or ethnic origin; political opinions or union membership; religious or other beliefs; your health, biometric or genetic information; information about your sexual preference or sexual orientation.
USE CAUTION AND COMMON SENSE WHEN YOU SHARE CONTENT CONTAINING OR DEPICTING PERSONAL INFORMATION OF YOURSELF OR OTHER INDIVIDUALS. YOU ARE SOLELY RESPONSIBLE FOR ANY CONTENT THAT YOU SHARE.
AUTOMATICALLY COLLECTED INFORMATION
You agree to read our Privacy Policy, which explains what type of information we collect and what might happen to that information, including, without limitation, how such information is shared and used. Our Privacy Policy contains information that you should review prior to using the Secure VPN Services. Our Privacy Policy will apply to the information we collect, whether or not you choose to read it.
We collect minimal information about your usage of our services:
Apps and app versions successfully activated
Dates (not times) when connected to the VPN service
Choice of VPN server location
Total amount (in MB) of data transferred per day
Server load information & Usage Data: We monitor the server performance, server connection timestamp & error report in order to recommend the most suitable servers to our customers and also for troubleshooting & VPN service optimization.
Device Information & Status Data: We may collect information about your mobile device, including its model, operating system type and version, unique identifiers, language, and the Internet Protocol (IP) address through which you accessed the Service. We collect these datas to better understand our users and & product planning and also to further improve the user experience and user satisfaction
Analytical data. We use third-party analytics tools, such as Firebase By Google for A/B testing. Crashlytics for capture crash reports and retention tracking. For example, we may record the frequency and scope of your use of the Service, the duration of your sessions, the interactions you make with the Service interface, etc. When you use our App, analytics tools automatically record certain log file information, including time and date when you start and stop using the App, and how you interact with the App. Analytical data is used to improve our app service.
Information about the applications. Name, API key (identifier for application), version, properties of our App can be reported for automated processing and analyses.
In-app events & Payment Data. When you use our App, analytics tools automatically record your activity information. This data is used for support & troubleshooting only.
Information provided automatically to analytics or advertising tools does not generally come to our control, therefore we cannot be responsible for processing such information. Please mind that some services are engaged in personal data profiling and may obtain information related to your personality and/or your device by using technologies that do not belong to our scope of responsibility. We do not control, supervise or stand surety for how the third parties process your personal data, that might be collected by their own means. Any information request regarding the disclosure of your personal information should be directed to such third parties.
Secure VPN premium servers are used from “Keepsolid VPN” platform for VPN servers. Please Check:
https://www.keepsolid.com/privacy-policy
ACCOUNT DATA
We collect email address only if you purchase the premium plan and choose to sign up. This data is automatically collected during registration, purchase. It's strictly used for user support purpose only.
Third Party Sites and Services
Please note that while we partner solely with third parties that gave us assurance of application of necessary technical and organizational measures to protect your personal data, we cannot guarantee the security of any information transmitted from the App directly to such third party. We are not responsible for any accidental loss or unauthorized access to your personal data through a fault of third parties. We will not rent or sell your personal data to any third parties. We do not control or influence these third parties’ tracking technologies or how they may be used. We may also share certain information such as cookie data with third-party advertising partners. This information allows third-party ad networks, to deliver targeted advertisements that they believe will be of most interest to you. We may engage the following third-party service providers in order to provide us with necessary infrastructure for delivery and improvement of our services:
Please Check:
https://policies.google.com/privacy
https://www.firebase.com/terms/privacy-policy.html
Facebook Analytics for Apps (Facebook, Inc.)
Facebook Analytics for Apps is an analytics service provided by Facebook, Inc.
Personal Data collected: Usage Data; various types of Data as specified in the privacy policy of the service.
Please Check:
https://www.facebook.com/about/privacy/
In case you want to learn more about the services and privacy options please consult the correspondent websites and privacy policies. We are not responsible for any usage of your personal data by the above mentioned third parties in violation of our instructions. Our App may contain links to third-party websites/services or you may access the App from a third-party site. We are not responsible for the privacy practices of these third-party sites or services linked to or from our App, including the information or content contained within them.
Advertising
If you use an ad-supported version of the Service, advertising companies use cookies and similar technologies to collect information about how you use it, and to serve you ads tailored to your interests in the Service and elsewhere. In this app, Google AdMob is used for advertisement purpose.
To improve the performance of AdMob, the Google Mobile Ads SDK may collect certain information from apps, including:
IP address, which may be used to estimate the general location of a device.
Non-user related crash logs, which may be used to diagnose problems and improve the SDK. Diagnostic information may also be used for advertising and analytics purposes.
User-associated performance data such as app launch time, hang rate, or energy usage, which may be used to evaluate user behavior, understand the effectiveness of existing product features, and plan new features. Performance data may also be used for displaying ads, including sharing with other entities that display ads.
A Device ID such as the device's advertising identifier or other app-bounded device identifiers, which may be used for the purpose of third-party advertising and analytics.
Advertising data, such as advertisements the user has seen, may be used to power analytics and advertising features.
Other user product interactions like app launch taps, and interaction information, like video views, may be used to improve advertising performance.
For AdMob data disclosure policy visit https://developers.google.com/admob/ios/data-disclosure
How We Use Information
We will only use collected data in ways that are compatible with the purposes listed below for which it was collected.
To make our service available. We use information that you submit and information that is processed automatically to provide you with all requested services.We may also communicate with you in response to your support requests, questions or feedback.
To improve, test and monitor the effectiveness of our App. We use information that is processed automatically to better understand user behavior and trends, detect potential outages and technical issues, to operate, protect, Improving and customizing the application and developing new features.
We collect email address only if you purchase the premium plan and choose to sign up. This data is automatically collected during registration, purchase. It's strictly used for user support purpose.
If any new purposes for processing your personal data arise we will let you know we start to process information on that other purpose by introducing the corresponding changes to this Privacy policy.
Changes to this Privacy Policy
We may modify this Privacy Policy at any time. Any modifications to this Privacy Policy will be effective when posted (or as otherwise indicated at the time of posting).If you object to an update of this Privacy Policy, you must notify us and ask to deactivate your account and delete your personal information prior to the effective date of the update. Continued use of the Service after an update to this Privacy Policy will indicate your acceptance of the update.
CONTACT US
You may contact us with any questions or comments, at: support@securesoft.app