Lédger® Live Support — Official Help & Security Guide
Lédger® Live Support — Official Help & Security Guide
Users may need assistance when installing or updating Ledger Live, connecting a hardware wallet, installing cryptocurrency applications, adding accounts, or checking supported assets. Ledger's official documentation explains how to connect a device, unlock it, open Ledger Live, access Manager, install supported applications, and safely disconnect the device after use.
Support may also be useful when dealing with transaction problems or questions about supported services. Ledger maintains a current catalog of supported services, including options related to buying, swapping, staking, DeFi, and NFTs. Availability can vary by country, region, asset, and service.
If you need to reinstall Ledger Live, download it directly from Ledger's official website. The official download page provides versions for major desktop and mobile platforms. Avoid downloading Ledger software from third-party websites, advertisements, file-sharing pages, or links received through unsolicited messages.
Ledger also provides an official page for verifying the authenticity of Ledger Live installation files. Users can compare the SHA-512 hash of an installation binary with Ledger's published information.
The most important security rule when seeking Lédger® Live Support is to protect your Secret Recovery Phrase. Never provide your recovery phrase, PIN, or private keys to another person or enter them into a website or online form.
Ledger warns that scammers may distribute fake Ledger applications and websites designed to trick users into revealing recovery phrases. Ledger also states that it will not ask users to provide their recovery phrase and warns about fraudulent communications claiming that devices must be deactivated or verified.
Be particularly cautious with unexpected phone calls, text messages, WhatsApp messages, Telegram messages, or social-media contacts claiming to offer Ledger assistance. Verify support information through Ledger's official website before taking action.
For genuine Lédger® Live Support, always begin with official Ledger resources. Verify the website address, use authentic software, and confirm important transaction details on your hardware device. Most importantly, never disclose your Secret Recovery Phrase or private keys to anyone claiming to provide support.