HOUSE RULES

1. CHECK-IN / CHECK-OUT

* Check-in: from 2:00 PM

* Check-out: before 11:00 AM

Late check-out without prior authorization may result in additional charges.

Please return keys/cards to reception upon departure.

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2. RESPECT FOR QUIETNESS AND NEIGHBORS

Secret Cottages is a calm and relaxing property.

We kindly ask all guests to:

* Respect quietness in rooms and common areas

* Keep noise to a minimum after 10:00 PM

* Avoid loud conversations, parties, or excessive music

* Do not use powerful speakers in gardens, terraces, or pool areas

Management reserves the right to intervene immediately in case of noise disturbance.

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3. OUTSIDE VISITORS

For security reasons:

* All outside visitors must be registered at reception

* Unregistered visitors are not allowed to use the resort facilities without prior authorization

* Management reserves the right to refuse access to anyone considered disruptive or inappropriate

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4. DO NOT THROW PAPER INTO THE TOILETS

Plumbing systems in Thailand are different from many Western countries.

 Please do not flush:

* Toilet paper

* Wet wipes

* Sanitary products

* Condoms

* Cotton products

* Any foreign objects

Sanitary bins are provided in every bathroom.

Any plumbing blockage caused by misuse may be charged to the guest.

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5. SWIMMING POOL

For everyone’s comfort and safety:

* Pool opening hours: 8:00 AM – 9:00 PM

* Shower before entering the pool is recommended

* Diving is prohibited

* Children must always be supervised by an adult

* Glass bottles and breakable items are not allowed around the pool

* Please respect the peaceful atmosphere

The resort declines all responsibility for accidents or lost personal belongings.

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6. RESPECT FOR ROOMS AND EQUIPMENT

Please take care of the rooms, furniture, and facilities provided.

It is prohibited to:

* Move furniture outside

* Damage decoration or equipment

* Use room towels outside the property

* Cook inside rooms without authorization

Any damage or missing items may be charged.

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7. AIR CONDITIONING AND ENERGY SAVING

To help protect the environment:

* Please turn off air conditioning when leaving the room

* Keep doors and windows closed while air conditioning is running

* Turn off unnecessary lights

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8. NO SMOKING INSIDE THE ROOMS

All rooms are non-smoking.

It is strictly prohibited to:

* Smoke inside rooms

* Use electronic cigarettes indoors

* Burn incense or candles inside the rooms

Outdoor smoking areas are available.

Additional cleaning fees may apply in case of smoke odor or damage.

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9. FOOD AND WASTE

To avoid insects and tropical animals:

* Do not leave food uncovered inside the rooms

* Dispose of waste in the provided bins

* Do not leave garbage bags outside the rooms

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10. SHOES INSIDE THE ROOMS

In accordance with Thai culture, hygiene standards, and respect for the property, guests are kindly requested to remove their shoes before entering the rooms, cottages, and apartments.

Please use the designated area near the entrance for your shoes.

This rule helps maintain:

* Respect for Thai traditions

* Cleanliness of floors and indoor spaces

* Comfort for all guests

Thank you for respecting local customs and traditions.

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11. PETS

Pets are not allowed in the resort. 

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12. VALUABLE ITEMS

Guests remain responsible for their personal belongings.

We recommend:

* Locking doors and windows when leaving the room

* Using safes when available

Management declines all responsibility for loss, theft, or forgotten belongings.

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13. BEHAVIOR AND RESPECT FOR STAFF

We kindly ask all guests:

* To behave respectfully toward staff and other guests

* To respect Thai laws and local customs

* To avoid aggressive, dangerous, or inappropriate behavior

Any inappropriate behavior may result in immediate removal from the property without refund.

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14. ROOM CLEANING AND MAINTENANCE

Housekeeping is performed according to the property schedule.

Please:

* Allow housekeeping staff access when required

* Report any technical issue or leak immediately

* Respect housekeeping hours

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15. LIABILITY

The resort cannot be held responsible for:

* Power or internet interruptions beyond our control

* Tropical weather conditions

* Exceptional external disturbances

* Accidents caused by improper use of facilities

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16. ACCEPTANCE OF THE HOUSE RULES

Any reservation or stay at Secret Cottages implies full acceptance of these house rules.

The management thanks you for your cooperation and wishes you a wonderful stay. 

The Secret Cottages Team