Service Design
Book Club
Connecting like-minded people with an interest in service design
Since December 2018, we’ve held quarterly book club events where community members from around the globe have met and discussed a chapter from a service design book. We meet virtually for an hour, and the author/guest speaker joins to share their perspectives and answer questions from the attendees. The discussions will inspire the attendees with new perspectives to apply in their work. Looking forward to seeing you at our virtual events!
Registration for events: Please do follow our LinkedIn page to be in the loop for upcoming events. We open registrations two to three weeks before the event starts and post the registration link on the LinkedIn page.
Registration for events: Please do follow our LinkedIn page to be in the loop for upcoming events. We open registrations two to three weeks before the event starts and post the registration link on the LinkedIn page.
Join Our Upcoming Book Club Event
Book: Changemakers
Co-authors: Maria Giudice and Christopher Ireland
Guest Speaker: Doug Powell
Date: Thu, Sept 19, 2024
Time: 12 to 1 pm Eastern Standard Time (EST)
Time zone converter
Registrations will open in the first week of Sept
What to expect in our book club events:
Introductions
Presentation of the book chapter by the author/guest speaker
Open conversations
👋Join us even if you haven't read the book chapter!
If there's a service design book you'd like us to discuss at one of our next book club events, let us know.
Our Past Events
2024
Author: Dave Gray
Guest Speaker: Dave Gray
Recap: LinkedIn post
Co-authors: Peter Jones and Kirstel Van Ael
Guest Speakers: Peter Jones and Kirstel Van Ael
Recap: YouTube video
Author: Sarah Drummond
Guest Speaker: Sarah Drummond
Recap: YouTube video
2023
Author: Naomi Stanford
Guest Speaker: Naomi Stanford
Co-authors: Erik Flowers and Megan Miller
Guest Speaker: Megan Miller
Event recorded: YouTube video
Author: Ben Holliday
Guest Speaker: Ben Holliday
Recap: LinkedIn post
Author: Nathan Shedroff
Guest Speaker: Nathan Shedroff
Recap: LinkedIn post
2022
Authors: B. Joseph Pine II & James H. Gilmore
Guest Author: B. Joseph Pine II
Authors: Jeff Gothelf & Josh Seiden
Guest Author: Jeff Gothelf
Author: Joe Macleod
Guest Author: Joe Macleod
Touchpoint Article: A Better Approach to Measure Service Experience
Co-authors: Marzia Aricò Wim Rampen Anna van der Togt Daniel Letts and Liz LeBlanc
Guest Speaker: Peter Merholz
Author: Susie Wise
Guest Speaker: Anne-Julie Vallée
2021
Author: Jim Kalbach
Guest Author: Jim Kalbach
Blog Post
Author: Edgar H. Schein
Guest Speaker: Antonio Starnino
2020
2019
Author: Andy Polaine
Guest Author: Andy Polaine
Guest Speaker: Jess McMullin
Authors: Chris Risdon & Patrick Quattlebaum
Guest Speakers: Chris Risdon & Patrick Quattlebaum
Recap: Blog Post
2018
Authors: Marc Stickdorn, Adam Lawrence, Markus Edgar Hormeß, & Jakob Schneider
Guest Author and Speaker: Markus Edgar Hormeß & Karen Detken
Recap: Blog Post
Meet the Team
The Service Design Book Club is currently organized by Arun Joseph, Elena Glebkovskaya, &
Alena Liu.
Thank you, Céline Genest, for creating this website.
Also, special thanks to Haley Anderson, who co-founded the book club with Arun.