More about SERVICE REQUESTS

You may log any service request by clicking on the link below and following the prompts. 

https://eservices1.capetown.gov.za/coct/wapl/zsreq_app/index.html

You will need the following details to log certain concerns 

1.   Name and Surname

2.   Cell number 

3.   Municipal account no

4.   Address

5.   Location of the problem

Any pictures would be useful but is not a requirement. 

You could also contact the city directly for ANY municipal challenge on 0860103089. 

For any emergency 0214807700

To escalate a municipal challenge that has not been correctly completed, follow these numbers, 

Ask for a reference number when you call. 

Electricity: 086 010 3089

power@capetown.gov.za

SMS to 31220

Water and Sanitation: 086 010 3089 water@capetown.gov.za

SMS to 31373

Cable theft: 0800 222 771

Land Invasion/Illegal occupancy:  021 596 1999 (24-hour hotline)

Emergencies: Call 021 480 7700 or 112 free from your cell or 107 from a landline

*Toll free call 080 065 6463*