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Here's where American Express fucked up:
Here's where American Express fucked up:
I have been contacting them repeatedly, as they can see from my online chat history and "recorded phone lines," ever since Credit Karma, Mint, LastPass, Chase, etc. all emailed me within minutes of one another in December 2019 detecting a change in my credit score (please note that AmEx didn't bother to contact me, though). Upon checking, it was due to the cancellation of my longest-standing credit card, which happens to be with American Express, without my consent or even my knowledge.
I have been contacting them repeatedly, as they can see from my online chat history and "recorded phone lines," ever since Credit Karma, Mint, LastPass, Chase, etc. all emailed me within minutes of one another in December 2019 detecting a change in my credit score (please note that AmEx didn't bother to contact me, though). Upon checking, it was due to the cancellation of my longest-standing credit card, which happens to be with American Express, without my consent or even my knowledge.
Because I have no other debts or revolving accounts, the cancellation of my longest standing credit card dropped my credit score significantly.
Because I have no other debts or revolving accounts, the cancellation of my longest standing credit card dropped my credit score significantly.
AmEx Customer Service claims a letter was mailed to an address I have not lived at since 28 Feb 2017. That's funny, because prior to the alleged letter being sent, I received my updated AmEx card at my current address. This proves they had my current address at the time of issuing said letter that I never received.
AmEx Customer Service claims a letter was mailed to an address I have not lived at since 28 Feb 2017. That's funny, because prior to the alleged letter being sent, I received my updated AmEx card at my current address. This proves they had my current address at the time of issuing said letter that I never received.
Still, I do have mail forwarding set up and I do receive all my mail. There was even a camera on my mailbox at the time they claimed to have sent said letter. Further still, I'd long ago updated my address to my new one with all of my credit cards and relevant accounts. I suspect AmEx has a problem with their records division, because upon calling today, 10 June 2020, they still had on file for me a phone number I have not owned in eight years, and I've informed them of this multiple times. Look inward, American Express, you'll find your problems there.
Still, I do have mail forwarding set up and I do receive all my mail. There was even a camera on my mailbox at the time they claimed to have sent said letter. Further still, I'd long ago updated my address to my new one with all of my credit cards and relevant accounts. I suspect AmEx has a problem with their records division, because upon calling today, 10 June 2020, they still had on file for me a phone number I have not owned in eight years, and I've informed them of this multiple times. Look inward, American Express, you'll find your problems there.
I emailed chairmansoffice@aexp.com I'm waiting on a response, an email address I was only given after six months of alternately asking nicely, begging and pleading, and cursing and screaming. As it turns out, none work, but apparently there's some Customer-Service-time-wasting threshold I must have just crossed.
I emailed chairmansoffice@aexp.com I'm waiting on a response, an email address I was only given after six months of alternately asking nicely, begging and pleading, and cursing and screaming. As it turns out, none work, but apparently there's some Customer-Service-time-wasting threshold I must have just crossed.
- Reinstate my 2007 account immediately.
- No new account.
- No hard credit report pulls.
- Just full reinstatement of my 2007 account, because I did nothing wrong.
- In fact, I've never paid any company's bill a day late in my entire life.
- Report having fixed their mistake to all three credit bureaus immediately.
- If you want me to actually use the card, add benefits to it. Why do you think I only use my other credit cards?
- If there are new rules about how to keep an account open, they need to make customers (including me) aware of them.
- Fix their f'n records; it's not rocket science to update a phone number or an address or an email in all places within my file.
- Remember that their customers are the only reason they exist as a business.
Hello AmEx this is not how we roll.
Hello AmEx this is not how we roll.
Hello AmEx this is how we roll.
Hello AmEx this is how we roll.
(I just moved 1,300 miles today, that is to say I'm not done, but think of your fucking shareholders!)
(I just moved 1,300 miles today, that is to say I'm not done, but think of your fucking shareholders!)
Anywhere else I should be reporting them?
Anywhere else I should be reporting them?
If you feel up to a random act of randomness...
If you feel up to a random act of randomness...
Or, write them direct:
Or, write them direct:
There's a phone number listed. 212-640-2000. We'll try that one tomorrow.
What about me?
What about me?
All you need to know about me is that these are my former neighbors.
All you need to know about me is that these are my former neighbors.
And this sign directly faced the E. Girard Ave. Bank of America branch in Philly.
And this sign directly faced the E. Girard Ave. Bank of America branch in Philly.
I'll let you know exactly what I think of you, American Express, on my own time.
I'll let you know exactly what I think of you, American Express, on my own time.
I know what the Customer Service industry can be like.
I know what the Customer Service industry can be like.
It's actually quite fabulous if you attempt lifting a finger to excel at your job, and challenge your status quo and your procedures that don't work.
It's actually quite fabulous if you attempt lifting a finger to excel at your job, and challenge your status quo and your procedures that don't work.
I can imagine it's bloody miserable for these folks just hitting the exact same canned response button for each message to get an angrier-still reply from me each time. Why do you exist as an employee?
I can imagine it's bloody miserable for these folks just hitting the exact same canned response button for each message to get an angrier-still reply from me each time. Why do you exist as an employee?
Um, company Twitter support accounts are for damage control, not damage contribution.
Um, company Twitter support accounts are for damage control, not damage contribution.
I will one-up your "let me speak to the manager" haircut any fucking day and I don't care if that's seen as an unfavorable status. Your incompetence speaks worse of you.
I will one-up your "let me speak to the manager" haircut any fucking day and I don't care if that's seen as an unfavorable status. Your incompetence speaks worse of you.
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