Privacy Policy

Scale Local

Effective Date: July 2026

Thank you for using Scale Local. Your privacy is important to us. This Privacy Policy explains how Scale Local collects, uses, stores, and protects your information when you use the Scale Local mobile application and related services.

By using Scale Local, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Account Information

When you create an account, we may collect:

• Full Name

• Email Address

• Mobile Number

• Password (encrypted)

• Referral Code (Optional)

You can register using:

• Email or Phone Number with Password

• Phone Number using OTP Verification

• Continue with Google Sign-In

B. Guest Mode

You may also explore the application without creating an account by selecting Skip.

Guest users can:

• Browse stores

• Search products

• View categories

• Check delivery availability

An account is required to:

• Place orders

• Save delivery addresses

• Track orders

• Add products to Wishlist

• Make payments

• Access Wallet

• View Order History

C. Location Information

Scale Local requests access to your device location to:

• Find nearby stores

• Determine delivery availability

• Verify delivery zones

• Calculate delivery charges

• Display pickup availability

Location permission is optional; however, certain features may not function properly without it.

D. Order Information

When placing an order, we may collect:

• Ordered products

• Store information

• Delivery address

• Pickup or Delivery preference

• Order amount

• Order status

E. Payment Information

Payments are securely processed through trusted payment partners.

Scale Local does not store your:

• Credit/Debit Card Number

• CVV

• UPI PIN

• Internet Banking Credentials

F. Google Sign-In Information

If you choose Google Sign-In, we may receive:

• Name

• Email Address

• Google Account Identifier

We never receive or store your Google account password.

G. Device Information

We may automatically collect:

• Device Model

• Android Version

• App Version

• Device Identifier

• Crash Logs

• Firebase Installation ID

This information helps improve app performance and stability.

H. Notifications

If you grant notification permission, we may send:

• Order Confirmations

• Delivery Updates

• Payment Notifications

• Promotional Offers

• Important Service Announcements

You can disable notifications anytime through your device settings.

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process orders

• Deliver products

• Verify OTP logins

• Show nearby stores

• Calculate delivery charges

• Process payments

• Provide customer support

• Improve application performance

• Prevent fraud and abuse

• Send important notifications

3. Information Sharing

We do not sell your personal information.

Your information may only be shared with:

• Delivery Partners

• Store Partners

• Payment Gateway Providers

• Google Services (Google Sign-In, Firebase)

• Government or Legal Authorities when required by law

4. Data Security

We implement appropriate security measures, including:

• Secure HTTPS connections

• Encrypted passwords

• Firebase security

• Secure authentication

• Access controls

Although we strive to protect your information, no method of electronic transmission is completely secure.

5. Data Retention

Your information is retained only for as long as necessary to:

• Provide our services

• Maintain order history

• Meet legal obligations

• Resolve disputes

6. Your Rights

You may:

• Update your profile information

• Change your password

• Manage saved delivery addresses

• Control notification preferences

• Contact us regarding your personal information

7. Children's Privacy

Scale Local is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

8. Third-Party Services

Scale Local may use trusted third-party services, including:

• Google Sign-In

• Google Maps

• Firebase Cloud Messaging

• Firebase Analytics (if enabled)

• Secure Payment Gateway Services

These services are governed by their own privacy policies.

9. Permissions Used

The application may request the following permissions:

• Location – To detect nearby stores and verify delivery availability.

• Notifications – To send order and delivery updates.

• Phone Call – To allow users to contact stores or customer support directly.

• Foreground Service – To support real-time order-related services.

• Microphone – Used only when a voice-related feature requires it and with your permission.

• Bluetooth – Used only if a supported feature requires nearby Bluetooth communication.

10. Analytics

We may use analytics tools to understand:

• App usage

• Performance

• Crash reports

• User experience

Analytics data is used solely to improve our services.

11. Account Deletion

Users may request deletion of their account and associated personal information by contacting our support team.

Some information may be retained where required by applicable laws or for legitimate business purposes.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and within the application.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.

Scale Local Support

Company: Scale Us Technologies LLP

Email: scaleustechnologiesllp@gmail.com

Phone: +91 9425799077

Website: https://scaleus.in