Scale Social

Effective Date: September 30, 2026

Last Updated: September 30, 2026

Scale Us Technologies LLP operates the Scale Social mobile application.

This Privacy Policy explains how we collect, access, use, store, disclose, retain, and protect information when you use Scale Social.

By using Scale Social, you acknowledge the practices described in this Privacy Policy.

1. Developer Information

Application Name: Scale Social
Developer/Company: Scale Us Technologies LLP
Contact Person: Jasminder Singh Chhabra
Email: jasminder@scaleus.in
Phone: +91 94257 99077
Website: https://scaleus.in/

For privacy-related questions, requests, or concerns, you may contact us using the information above.

2. Information We Collect

Depending on how you use Scale Social, we may collect or process the following categories of information.

2.1 Account Information

When you create or use a Scale Social account, we may collect:

• Full name

• Username

• Email address

• Phone number, if provided

• Profile information

• Profile picture, if provided

• Authentication information

• Account preferences

• User ID

• Team or workspace information

We use this information to create and manage your account and provide the Service.

3. Content and Media

Scale Social allows users to create, upload, manage, schedule, and publish social media content.

Depending on the features you use, this may include:

• Photos

• Videos

• Images

• Captions

• Text content

• Hashtags

• Draft posts

• Scheduled posts

• Campaign information

• Content calendar information

• Media library content

• CSV files or other files uploaded for supported bulk-posting features

• Watermark settings

• Post approval information

We process this information to provide content creation, management, scheduling, publishing, and related functionality.

You remain responsible for ensuring that you have the necessary rights and permissions for content that you upload or publish through Scale Social.

4. Camera Access

Scale Social may request access to your device camera when you choose to use features such as:

• Taking photos

• Recording videos

• Creating social media content

Camera access is activated only when required for a feature you choose to use.

We do not continuously access your camera in the background.

5. Microphone Access

Scale Social may request microphone access when you choose to record videos or other supported media that includes audio.

Microphone access is used only for the functionality that requires it.

We do not continuously record audio in the background.

6. Photos and Device Media

When you choose to upload a photo or video, Scale Social may access the specific media that you select.

Where supported by the Android operating system, Scale Social uses the system media/photo selection functionality rather than requiring unrestricted access to your entire photo library.

Selected media may be uploaded or processed when necessary to provide features such as post creation, scheduling, publishing, media management, or other functionality requested by you.

7. Social Media Integrations

Scale Social may allow you to connect supported third-party social media accounts.

Depending on the integrations available to you, supported services may include platforms such as:

• Facebook

• Instagram

• LinkedIn

• X

When you connect a third-party account, we may process information that you authorize the relevant platform to provide to Scale Social.

This may include:

• Account or profile identifiers

• Profile information

• Pages, profiles, groups, or channels you authorize

• Authorization tokens

• Publishing permissions

• Posts and post metadata

• Engagement information

• Comments or messages where you explicitly enable supported functionality

• Analytics information provided by the connected platform

We use this information to provide features such as account connection, content publishing, scheduling, analytics, automation, approvals, and other functionality that you request.

Your use of third-party platforms is also subject to their respective terms and privacy policies.

8. Social Media Authorization

When you connect a social media account to Scale Social, authorization may be handled through the relevant third-party platform.

Scale Social only requests and processes permissions necessary to provide the functionality you choose to use.

You may disconnect a connected social account through the available Scale Social functionality or, where applicable, through the relevant third-party platform.

Disconnecting an account may stop future publishing or synchronization, but content that has already been published to a third-party platform may remain there until it is removed through that platform.

9. Notifications

Scale Social may send push notifications for purposes such as:

• Scheduled post status

• Publishing success or failure

• Approval requests

• Approval results

• Team activity

• Account notifications

• Subscription-related notifications

• Security notifications

• Important Service updates

You can control notification permissions through your device settings.

Push notifications may be delivered using third-party notification infrastructure such as Firebase Cloud Messaging.

10. Biometric Authentication

Scale Social may provide an app-lock or security feature that uses the biometric authentication capabilities provided by your device.

Depending on your device, this may include fingerprint or face authentication.

Scale Social does not receive or store your raw fingerprint, facial scan, or other biometric template.

The biometric authentication process is handled by the operating system and device security framework.

11. Subscription and Payment Information

Scale Social may provide free trials, subscriptions, premium plans, AI credits, or other paid features.

When a purchase is made through Google Play Billing, payment processing is handled by Google Play.

Scale Social may receive information necessary to determine the status of a purchase or subscription, such as:

• Product or plan information

• Purchase status

• Subscription status

• Transaction or purchase identifiers

• Subscription start or expiration information

• Renewal status

We do not directly receive or store your complete credit card or debit card number when payment is processed through Google Play.

Payment information is handled according to the applicable payment provider's policies and terms.

12. AI-Powered Features

Scale Social may provide AI-assisted features such as:

• Caption generation

• Content suggestions

• Hashtag suggestions

• Content improvement

• Social media content assistance

• Other AI-powered functionality

When you use an AI feature, the information necessary to generate the requested result may be processed by Scale Social and applicable third-party AI service providers.

Depending on the feature, this may include text, captions, prompts, or other content that you intentionally submit for AI processing.

We use AI-related information only as necessary to provide the requested functionality, maintain the Service, improve reliability, prevent misuse, or comply with applicable requirements.

We do not intentionally submit information to an AI provider that is unrelated to the requested feature.

Where third-party AI providers are used, their processing may also be subject to their applicable terms and privacy policies.

13. Device and Technical Information

We may automatically process limited technical information necessary to operate, secure, maintain, and troubleshoot the Service.

This may include:

• Device type

• Device model

• Android version

• Application version

• Installation identifiers

• Notification tokens

• IP address

• Network information

• Application configuration information

• Crash information

• Diagnostic information

• Security information

We use technical information for purposes such as:

• Providing the Service

• Maintaining security

• Troubleshooting

• Detecting errors

• Improving reliability

• Preventing abuse

• Supporting notifications

• Maintaining compatibility

14. Analytics and Diagnostics

Where analytics or diagnostic services are enabled, we may process information about application usage and technical performance.

This may include:

• App interactions

• Feature usage

• Error information

• Crash information

• Performance information

• Device and application information

Analytics and diagnostic information may be processed using third-party service providers that support our application infrastructure.

We use such information to understand application performance, identify technical issues, and improve the Service.

15. How We Use Your Information

We may use information collected through Scale Social to:

• Create and manage user accounts

• Authenticate users

• Provide application functionality

• Connect authorized social media accounts

• Create and manage posts

• Upload and manage media

• Schedule posts

• Publish content

• Manage campaigns

• Manage content calendars

• Support team collaboration

• Process post approvals

• Provide analytics

• Provide automation features

• Provide AI-assisted features

• Process subscriptions and premium features

• Send notifications

• Provide customer support

• Prevent fraud and abuse

• Protect the security of the Service

• Diagnose technical problems

• Improve application performance

• Comply with applicable legal obligations

16. How We Share Information

We may share or provide access to information with service providers that help us operate Scale Social.

Depending on the functionality you use, these providers may include services for:

• Cloud hosting

• Authentication

• Database services

• File and media storage

• Push notifications

• Analytics

• Crash reporting

• AI processing

• Payment and subscription processing

• Customer support

• Social media integrations

• Security and fraud prevention

Service providers may process information only as necessary to provide their services to us, subject to applicable contractual or legal requirements.

We may also disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to lawful requests

• Protect our rights or property

• Protect users or the public

• Investigate fraud or abuse

• Prevent security incidents

• Enforce our agreements

• Support a merger, acquisition, restructuring, or transfer of business assets

We do not sell your personal information as a standalone product.

17. Third-Party Services

Scale Social may rely on third-party services and SDKs to provide application functionality.

Examples may include services for:

• Firebase services

• Google Play Billing

• Social media APIs

• AI services

• Cloud infrastructure

• Notifications

• Analytics and diagnostics

Third-party services may collect or process information according to their own privacy policies and applicable terms.

We recommend reviewing the privacy policies of third-party services that you connect or use through Scale Social.

18. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Depending on the information and functionality, security measures may include:

• Encrypted network communication

• Access controls

• Authentication mechanisms

• Secure authorization processes

• Server-side security controls

• Limited access to personal information

• Security monitoring and maintenance

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

19. Data Retention

We retain information for as long as reasonably necessary to provide Scale Social and for legitimate purposes such as:

• Maintaining your account

• Providing requested services

• Processing transactions

• Maintaining security

• Preventing fraud and abuse

• Resolving disputes

• Complying with legal obligations

• Enforcing agreements

• Maintaining necessary business records

When information is no longer required for these purposes, we may delete or anonymize it in accordance with our applicable data retention practices.

20. Account Deletion

If you have created a Scale Social account, you may request deletion of your account and associated personal data.

Account Deletion Request

You can submit a deletion request through the following form:

Scale Social Account Deletion Form:

https://docs.google.com/forms/d/e/1FAIpQLScsvN46CaHtW6S_5Z5rcG_iISNozgDltAAob9Ls-O_4URc5Mg/viewform?usp=publish-editor

You may be required to provide information associated with your account so that we can verify the request and help prevent unauthorized deletion.

Google Play requires apps that support account creation to provide both an in-app deletion path and a web-based resource where users can request account deletion.

21. What Happens When You Request Account Deletion

After receiving a valid account deletion request, we may verify the request using information associated with your account.

After verification, we will process deletion of the applicable Scale Social account and associated personal data.

Depending on your account and use of the Service, deletion may include:

• Account information

• Profile information

• User identifiers

• Account preferences

• User-generated content stored by Scale Social

• Drafts

• Scheduled content stored by Scale Social

• Media stored by Scale Social

• Connected social account authorization information

• Team or workspace membership information

• Other personal information associated with your Scale Social account

Where third-party service providers process information on our behalf, we may request deletion of applicable information from those providers where required and appropriate.

22. Information That May Be Retained

Certain information may need to be retained for legitimate purposes, including:

• Legal or regulatory compliance

• Fraud prevention

• Security

• Prevention of abuse

• Dispute resolution

• Enforcement of agreements

• Financial or transaction record requirements

• Protection of legal rights

Where retention is required, the information will be retained only for the applicable legitimate purpose and handled according to this Privacy Policy and applicable law.

Google Play also recognizes that certain information may need to be retained for legitimate reasons such as security, fraud prevention, or regulatory compliance, provided this is clearly disclosed.

23. Third-Party Published Content

Deleting your Scale Social account does not necessarily delete content that has already been published to third-party social media platforms.

For example, posts that have already been published to Facebook, Instagram, LinkedIn, X, or another third-party platform may remain available on that platform.

You may need to delete such content directly through the relevant third-party service.

Information retained by a third-party platform is subject to that platform's own privacy policy and data retention practices.

24. Children's Privacy

Scale Social is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

If you believe that a child has provided personal information to Scale Social, please contact us.

25. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Requesting access to your information

• Requesting correction of inaccurate information

• Requesting deletion of your information

• Requesting information about how your data is processed

• Disconnecting connected third-party accounts

• Controlling notification permissions

• Controlling camera and microphone permissions

• Withdrawing certain permissions through device settings

• Objecting to or restricting certain processing where applicable

To exercise a privacy right or submit a privacy-related request, contact us using the information provided below.

26. Cookies and Similar Technologies

The Scale Social mobile application may use technical identifiers, local storage, or similar technologies where necessary to provide functionality, maintain sessions, support security, remember preferences, or improve the Service.

Third-party websites or services accessed through Scale Social may use their own cookies or similar technologies according to their respective policies.

27. International Data Processing

Depending on the location of our service providers and infrastructure, your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we take appropriate measures for international data transfers and data protection.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Scale Social features

• Data processing practices

• Third-party services

• Legal or regulatory requirements

• Security practices

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to periodically review this Privacy Policy.

29. Contact Us

If you have any questions, concerns, privacy requests, or account deletion requests, please contact us.

Scale Social
Scale Us Technologies LLP

Contact Person: Jasminder Singh Chhabra

Email: jasminder@scaleus.in

Phone: +91 94257 99077

Website: https://scaleus.in/

Account Deletion Request:
https://docs.google.com/forms/d/e/1FAIpQLScsvN46CaHtW6S_5Z5rcG_iISNozgDltAAob9Ls-O_4URc5Mg/viewform?usp=publish-editor

30. Consent

By using Scale Social, you acknowledge that you have read and understood this Privacy Policy and understand how your information may be handled as described above.

Where required by applicable law, we will obtain the appropriate consent before collecting or processing information that requires consent.

End of Privacy Policy