Privacy Policy – Scale Shop

Effective Date: Aug 20, 2026
Last Updated: Sep 14, 2026

Scale Us Technologies Company operates the Scale Shop mobile application.

Scale Shop is a multi-category e-commerce and shopping platform that allows users to discover, browse, order, and purchase products and services across categories such as food, groceries, fashion, electronics, wellness, home, lifestyle, and other everyday products.

This Privacy Policy explains how we collect, use, share, store, and protect information when you use Scale Shop.

By using Scale Shop, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on the features you use, Scale Shop may collect or process the following information:

• Name

• Email address

• Phone number

• User ID

• Account information

• Delivery and billing address

• Location information, where required

• Order and transaction information

• Product and shopping activity

• Payment-related information

• Reviews, ratings, and other content submitted by users

• Information provided to customer support

• Device and technical information where required for app functionality

2. Account Information

When you create or use a Scale Shop account, we may collect:

• Name

• Email address

• Phone number

• User ID

• Authentication information

• Profile information

This information is used to create, authenticate, and manage your account.

3. Delivery and Address Information

When you place an order requiring delivery, we may collect:

• Delivery address

• Billing address, where applicable

• Landmark

• Delivery instructions

• City

• State

• Postal/PIN code

• Recipient name

• Recipient phone number

This information is used to process and deliver your orders.

4. Location Information

Scale Shop may request access to your device location when location-based features are used.

Location information may be used to:

• Show nearby stores and restaurants

• Determine product and service availability

• Provide delivery-related functionality

• Calculate or improve delivery estimates

• Identify or assist with delivery locations

• Provide location-based shopping services

You can manage location permissions through your device settings.

Scale Shop does not continuously access your location when the relevant feature is not being used.

5. Order and Transaction Information

When you place an order, we may process:

• Products or services ordered

• Quantity

• Order amount

• Discounts

• Delivery charges

• Order status

• Order date and time

• Order ID

• Transaction reference

• Payment method

• Refund information

• Cancellation information

This information is used to process and manage your orders.

6. Payment Information

Scale Shop may support payment methods including:

• UPI

• Credit cards

• Debit cards

• Net banking

• Digital wallets

• Other supported payment methods

Payments may be processed by third-party payment service providers.

Where applicable, Scale Us Technologies does not directly store complete card numbers, CVV numbers, or other sensitive payment credentials unless explicitly stated within the App.

Payment providers may process payment information according to their own privacy policies and terms.

7. Product and Shopping Activity

When using Scale Shop, we may process information such as:

• Products viewed

• Categories viewed

• Search queries

• Products added to cart

• Wishlist items

• Orders

• Product reviews and ratings

• Offers or promotions viewed

• Shopping preferences

This information may be used to provide shopping functionality and improve your experience.

8. Photos and Media

Some Scale Shop features may allow users to upload:

• Product-related images

• Profile images

• Review images

• Images submitted for customer support

• Other images associated with shopping or marketplace features

Images are processed for the functionality for which they are submitted.

Scale Shop does not continuously access your camera or photo library in the background.

9. Customer Support and Communications

If you contact us or use customer support features, we may process:

• Name

• Phone number

• Email address

• Order information

• Support requests

• Messages or communication content

• Attachments submitted as part of a support request

This information is used to respond to requests and resolve issues.

10. How We Use Information

We may use information to:

• Create and manage user accounts

• Process orders

• Process payments

• Deliver products and services

• Show products and stores available in your area

• Provide shopping and marketplace functionality

• Track order status

• Process cancellations and refunds

• Provide customer support

• Manage returns and exchanges

• Maintain order history

• Provide relevant offers and promotions

• Improve the App and its services

• Detect and prevent fraud

• Maintain security

• Comply with applicable legal requirements

11. Third-Party Service Providers

Scale Shop may use third-party service providers for:

• Payment processing

• Maps and location services

• Delivery and logistics

• Cloud hosting

• Notifications

• Analytics

• Customer support

• Authentication

• Security and fraud prevention

These service providers may process information necessary to provide their respective services.

Their handling of information may be governed by their own privacy policies and terms.

12. Sharing of Information

We do not sell or rent your personal information.

We may share information when necessary to provide services you request, including with:

• Restaurants and food partners

• Grocery and retail sellers

• Product sellers

• Delivery partners

• Logistics providers

• Payment processors

• Technology and hosting providers

• Customer support providers

• Security and fraud prevention providers

For example, when you place an order, information such as your name, delivery address, phone number, and order details may need to be shared with the relevant seller or delivery partner to fulfill your order.

13. Seller and Marketplace Information

Scale Shop may operate as a multi-category marketplace where products or services are provided by different sellers, restaurants, stores, or service providers.

When you place an order, relevant information may be provided to the applicable seller or service provider so they can fulfill your order.

Sellers and service providers may have their own privacy practices.

14. Notifications

Scale Shop may send notifications related to:

• Order confirmation

• Order status

• Delivery updates

• Payment status

• Cancellation or refund updates

• Account-related information

• Important service announcements

You can manage notification permissions through your device settings.

15. Advertising and Marketing

Where applicable, Scale Shop may display promotional content, offers, or advertisements.

Marketing communications may include information about:

• Products

• Services

• Discounts

• Promotions

• Offers

Where required, users may be provided with controls to manage promotional communications.

16. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users are responsible for maintaining the security of their account credentials and devices.

17. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services

• Complete transactions

• Maintain order records

• Resolve disputes

• Provide customer support

• Meet legal and regulatory requirements

• Prevent fraud and abuse

• Enforce applicable agreements

Retention periods may vary depending on the type of information and purpose for which it is processed.

18. Account and Data Deletion

Scale Shop users may request deletion of their account and eligible associated personal data.

To submit an account or data deletion request, please complete our Account & Data Deletion Request Form:

Account & Data Deletion Request:
Scale Shop Account & Data Deletion Request Form

When submitting a request, you may be asked to provide information such as your name, email address, and phone number so that we can verify your request.

After receiving a request, Scale Us Technologies may verify the identity or ownership of the account before processing the deletion request.

Account deletion may permanently remove:

• Your Scale Shop account

• Profile information

• Eligible personal information

• Saved preferences

• Wishlist information

• Other eligible account-related data

Certain information may need to be retained where required by law or where necessary for legitimate business purposes, including:

• Transaction records

• Payment records

• Fraud-prevention records

• Dispute records

• Legal or regulatory records

• Information required to enforce agreements

Some information may also remain temporarily in backups until those backups are securely overwritten or deleted according to our retention procedures.

19. Children's Privacy

Scale Shop is not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental or guardian authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

20. User Reviews and Content

Scale Shop may allow users to submit reviews, ratings, images, or other content related to products or services.

Users should avoid submitting sensitive personal information through public reviews or other publicly visible content.

Content submitted by users may be visible to other users depending on the functionality of the App.

21. Cookies and Similar Technologies

Scale Shop or its third-party service providers may use cookies, SDKs, local storage, or similar technologies where applicable to:

• Maintain application functionality

• Remember preferences

• Improve services

• Analyze usage

• Provide relevant features

The technologies used may vary depending on the platform and services integrated into the App.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage users to periodically review this Privacy Policy to remain informed about how their information is handled.

23. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us.

Scale Us Technologies

Email: jasminder@scaleus.in

Website: Scale Us Technologies

Application: Scale Shop

For privacy or data deletion requests, please include sufficient information for us to understand and respond to your request.

24. Consent

By using Scale Shop, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described above.

Scale Shop
Operated by Scale Us Technologies

Effective Date: August 20, 2026
Last Updated: August 20, 2026