Scale Us Technologies LLP operates the Scale Chat mobile application.

Scale Chat is a business communication and WhatsApp management platform that helps businesses manage conversations, contacts, campaigns, teams, templates, automation and related communication workflows.

This Privacy Policy explains how we collect, use, store, and protect information when you use Scale Chat.

By using Scale Chat, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Scale Chat, we may collect the following information.

Account Information

When you create or access an account, we may collect:

• Full name

• Email address

• Account authentication information

• Workspace information

• Industry and team size

• Timezone

• Account and subscription information

Contacts and Business Information

Scale Chat allows users to create and manage business contacts. This information may include:

• First name

• Last name

• WhatsApp/phone number

• Email address

• Notes

• Contact groups

• Communication preferences

• Business-related information provided by the user

Users are responsible for ensuring that they have the appropriate permission or legal basis to use contact information entered into Scale Chat.

Messages and Conversations

Scale Chat may process communication data such as:

• Chat messages

• WhatsApp conversation content

• Message status

• Delivery status

• Read status

• Replies

• Assigned conversations

• Campaign-related messages

• Templates

• Automated responses

This information is used to provide communication, customer support and team inbox functionality.

Photos, Camera and Attachments

Scale Chat may request access to your device camera when you choose to capture an image for a chat or attachment.

You may also select photos or supported media using the system-provided media picker.

Camera and media access is only used when you initiate an action that requires it.

Microphone and Voice Messages

If voice messaging or voice-note functionality is available and you choose to use it, Scale Chat may access your device microphone to record audio.

Microphone access is not intended to be used continuously in the background.

Notifications

Scale Chat may send notifications related to:

• New messages

• Chat assignments

• Mentions

• Team activity

• SLA alerts

• Account or communication events

You can control notification permissions through your device settings.

Usage and Technical Information

We and our service providers may process technical information necessary to operate and secure the App, which may include:

• Device information

• Operating system information

• Application version

• Network information

• Error and diagnostic information

• Authentication and security information

2. How We Use Information

We may use collected information to:

• Provide and operate Scale Chat

• Create and manage user accounts

• Manage workspaces and teams

• Provide the team inbox

• Process and manage WhatsApp conversations

• Manage contacts

• Send and schedule campaigns

• Provide message templates

• Provide automated workflows

• Assign conversations to team members

• Send notifications

• Provide AI-agent and automation features where enabled

• Monitor service performance and reliability

• Process subscriptions, plans, credits and payments

• Prevent fraud, abuse and unauthorized access

• Provide customer support

• Improve and maintain the App

• Comply with applicable laws and legal obligations

3. WhatsApp and Third-Party Services

Scale Chat may integrate with WhatsApp, Meta services, APIs, cloud services and other third-party platforms to provide business communication functionality.

When you connect a WhatsApp number or third-party service to Scale Chat, information may be exchanged with that service according to the applicable third-party service's terms and privacy policy.

Scale Us Technologies LLP does not claim ownership of WhatsApp or Meta and is not affiliated with or endorsed by Meta Platforms, Inc. unless expressly stated.

Users should review the applicable privacy policies and terms of the third-party services they connect to Scale Chat.

4. Firebase and Other Service Providers

Scale Chat may use third-party services such as Firebase and other infrastructure or service providers to support features including:

• Push notifications

• Application infrastructure

• Authentication

• Security

• Diagnostics

• Service reliability

These providers may process information on our behalf as necessary to provide their services.

5. Payments and Subscriptions

Scale Chat may offer free and paid plans, credits, subscriptions or other services.

Where purchases are made through Google Play Billing or another supported payment provider, payment processing is handled by the applicable payment provider.

We do not need to collect or store your complete payment card information when the payment is processed directly by the payment provider.

Transaction and subscription information may be processed to:

• Verify purchases

• Activate plans

• Manage credits

• Maintain invoices and orders

• Prevent fraudulent transactions

• Provide customer support

6. How We Share Information

We do not sell your personal information.

We may share or disclose information when reasonably necessary to:

• Provide Scale Chat services

• Process WhatsApp or third-party integrations requested by you

• Provide cloud hosting and infrastructure

• Provide notifications and technical services

• Process payments

• Provide customer support

• Protect the security of our services

• Prevent fraud or abuse

• Comply with legal requirements

• Respond to lawful requests from authorities

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide Scale Chat services

• Maintain your account

• Provide requested features

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Protect our legitimate business interests

• Prevent fraud and abuse

When information is no longer required, we may delete or anonymize it in accordance with our retention practices and applicable law.

8. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or destruction.

Scale Chat uses secure network communication and is configured to prevent cleartext network traffic where applicable.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your account or personal information

• Withdraw certain permissions

• Object to or restrict certain processing

• Request information about how your data is processed

You may also control certain permissions, including camera, microphone and notifications, through your device settings.

10. Account and Data Deletion

You may request deletion of your Scale Chat account and associated eligible personal information.

To request account deletion, please complete our Scale Chat Account Deletion Request Form:

Account Deletion Request

Scale Chat – Account Deletion Request Form

The form asks for basic information necessary to identify and verify your account.

After receiving and verifying your request, we will process the deletion of your account and eligible associated personal information in accordance with our data retention requirements.

Some information may be retained where required by law or reasonably necessary for:

• Legal compliance

• Security

• Fraud prevention

• Accounting

• Dispute resolution

• Enforcement of agreements

• Other legitimate legal purposes

For questions regarding account deletion, contact:

Email: jasminder@scaleus.in

11. Children's Privacy

Scale Chat is designed for business and professional communication and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Links and Services

Scale Chat may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices, policies or content of third-party services.

We encourage users to review the privacy policies of third-party services before providing information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Scale Chat

• Our services

• Technology

• Data processing practices

• Applicable legal requirements

When we make changes, we may update the Effective Date displayed at the top of this Privacy Policy.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, your personal information, or Scale Chat, please contact us.

Company: Scale Us Technologies LLP
Application: Scale Chat
Website: scaleus.in
Privacy / Support Email: jasminder@scaleus.in