Last Updated: October 5, 2026

Scale Astro is operated by Scale Us Technologies LLP.

This Privacy Policy explains how Scale Astro collects, uses, stores, and protects information when you use our mobile application and related services.

By using Scale Astro, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Scale Astro, we may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• User ID

• Profile information

Astrology Information

When you use astrology-related services, you may provide information such as:

• Date of birth

• Time of birth

• Place of birth

• Kundli-related information

• Kundli matching information

• Astrology preferences and related details

This information is used to provide astrology-related features and services requested by you.

Location Information

If you grant location permission, the App may access approximate or precise location information for supported app functionality and personalized services.

You can manage location permissions through your device settings.

Photos, Videos and Files

If you choose to upload profile photos, images, videos, or supported files, we may collect and store those files to provide the requested app functionality.

Messages and Communications

When you communicate with astrologers through the App, messages and related communication data may be processed and stored to provide chat and consultation functionality.

Payment and Purchase Information

Scale Astro provides paid services and wallet/recharge functionality.

Payment transactions may be processed through third-party payment providers. We may receive transaction-related information such as transaction status, order information, purchase history, and payment references.

We do not intend to store complete card or banking credentials unless specifically required by a payment service provider.

Device and Technical Information

We may collect technical information such as:

• Device or other IDs

• Crash logs

• Diagnostics

• App interactions

• Technical information required to maintain and improve the App

2. How We Use Information

We may use collected information to:

• Create and manage your account

• Authenticate your account

• Provide astrology and horoscope services

• Generate and display Kundli information

• Provide Kundli Matching services

• Connect you with astrologers

• Provide chat, voice and video consultation features

• Provide CosmicAI and personalized astrology features

• Process bookings and purchases

• Manage wallet and transaction history

• Provide astrology products and Puja booking services

• Send relevant notifications

• Provide customer support

• Maintain app security

• Detect and prevent fraud or misuse where applicable

• Diagnose crashes and technical problems

• Improve app functionality and performance

3. Third-Party Services

Scale Astro may use third-party service providers and technology platforms to provide certain functionality, including authentication, database, cloud storage, notifications, analytics, payment processing, communication, and video/voice services.

These providers may process information on our behalf or as required to provide their services.

Examples of technologies used by the App may include Firebase services, notification services, communication/video service providers, Google services, and payment providers.

Third-party providers process information according to their applicable policies and terms.

4. Google Sign-In and Phone OTP

Scale Astro may allow users to create or access an account using:

• Phone number and OTP

• Google Sign-In

When using Google Sign-In, information provided by Google may be used to create or authenticate your Scale Astro account.

5. Wallet and Payments

Scale Astro may provide an in-app wallet or balance system for purchasing supported astrology services.

Wallet balance and transaction information may be associated with your account to maintain transaction records and provide the requested services.

Payment processing may be handled by third-party payment providers. Users should review the applicable payment provider's privacy policy for information about how payment information is handled by that provider.

6. Data Sharing

We do not sell your personal information.

We may share or provide access to information when necessary to:

• Provide app functionality

• Process payments

• Provide cloud hosting or storage

• Provide authentication

• Deliver notifications

• Provide chat, voice, or video consultation services

• Maintain security and prevent misuse

• Comply with applicable laws or legal obligations

• Protect our rights, users, or services

We only seek to share information when reasonably necessary for the relevant service or legal requirement.

7. Data Security

We take reasonable technical and organizational measures to protect user information against unauthorized access, alteration, disclosure, or destruction.

Data transmitted between the App and our supported backend services is intended to use secure encrypted connections such as HTTPS/TLS where supported.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide requested services

• Maintain your account

• Maintain transaction and purchase records

• Provide customer support

• Meet legal, security, accounting, or regulatory requirements

When information is no longer required for legitimate purposes, we may delete or anonymize it in accordance with our data retention practices and applicable requirements.

9. Account and Data Deletion

You may request deletion of your Scale Astro account and associated personal data.

Request Account or Data Deletion

Users can submit a deletion request through our dedicated deletion form:

Scale Astro – User Support & Data Deletion Request

https://docs.google.com/forms/d/e/1FAIpQLSeaTjLM9hmiza0UXe-pabc-nwdKcD0KNwcfyRHUtC8V14t9oQ/viewform

Select "Account Deletion Request" when you want to request deletion of your account and associated data.

You may also select "Data Deletion Request" if you want to request deletion of specific eligible data without deleting your entire account.

We may request sufficient information to verify the request and protect the account from unauthorized deletion requests.

After a valid account deletion request is processed, we will delete the personal data associated with the account unless certain information must be retained for legitimate legal, security, fraud-prevention, accounting, or regulatory purposes.

Any data that is legally required to be retained will be retained only for the applicable period and handled according to applicable requirements.

10. Children's Privacy

Scale Astro is not intended to knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

11. User Responsibilities

Users are responsible for providing accurate information and should not submit another person's personal information without appropriate authorization.

Users should not share passwords, OTPs, payment credentials, or other sensitive authentication information with other people.

12. Astrology Disclaimer

Astrology information, horoscope content, Kundli information, AI-generated insights, and consultations provided through Scale Astro are intended for informational and entertainment purposes.

They should not be considered professional medical, legal, financial, psychological, or other professional advice.

Users should consult a qualified professional for decisions requiring professional advice.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions, concerns, privacy requests, or data deletion questions, contact us:

Scale Us Technologies LLP

Email: jasminder@scaleus.in

Phone: +91 9425799077

Website: https://scaleus.in/

For account or data deletion requests, please use the dedicated deletion form:

Scale Astro Data Deletion Request:
https://docs.google.com/forms/d/e/1FAIpQLSeaTjLM9hmiza0UXe-pabc-nwdKcD0KNwcfyRHUtC8V14t9oQ/viewform

Scale Astro
Operated by Scale Us Technologies LLP