Water Status for Argyle Area - Normal Usage Conditions
This page provides a chronological timeline of notifications and reported communications related to the Argyle Road water main break. Information shown here is compiled from system-wide notifications issued by Southern Black Hills Water Service and clearly identified customer-reported communications. This timeline is provided for community awareness only.
Repairs completed. System refilling in progress. Continued water conservation requested. Water refilling may take several days to return to stable.
“(IRIS) We have a water main break on Argyle Road. We have it isolated and are working on repairs. Please conserve water. We will notify you when the main repair is complete.”
“(IRIS) The water leak on Argyle Road is still being repaired. Please continue to conserve water. We will notify you directly when the leak is fixed. Thank you for your help.”
Additional Notification:
An automated phone call/voicemail was delivered repeating this message.
“(IRIS) We are in EMERGENCY MODE! We are asking you NOT TO USE WATER! We will let you know when you can use water again. Thank you for your attention to this.”
Customer-Reported Phone Communication (with Chairman):
Pipe described as approximately 12 inches in diameter
A 40-foot section of pipe identified as the section targeted for replacement
Pipe located beneath rock and concrete, making repairs difficult
Initial contractor equipment (wheeled backhoe) unable to access the pipe
Second piece of equipment (tracked backhoe) experienced cold-weather fuel issues, requiring travel to Rapid City for supplies to get it running
No system-wide SMS or voice notifications were distributed
Multiple customers reported contacting SBHWS seeking status updates
Two contractors reported to be on site working on the water main break
Discussion to be presented to the Board of Directors regarding possible prorated base-rate refunds for impacted customers during outage
Discussion regarding assistance for customers needing access to shower facilities at nearby businesses (Evan's Plunge & Mavrick's Truck Stop)
“For Evans Plunge, Evans Plunge will be closed on Tuesdays but will be open tomorrow. Tell them you are a customer of SBHWS when you go in. This message will now repeat. The water system will pay for you to take a shower at Maverick Truck Stop or Evans Plunge.”
This timeline reflects received notifications and customer-reported communications
Customer-reported information is clearly labeled and was not distributed as a system-wide notice
For official service questions, contact Southern Black Hills Water Service at (605) 745-4669
Status Update (System Recovery Phase):
Based on updated information, water service conditions transitioned from Emergency – Do Not Use Water to Conservation – Critical Use Only.
Repairs to the water main had been completed, and water began moving back through portions of the system. However, the water tower had not yet reached stable operating levels, and continued conservation was requested to allow the system to refill and stabilize.
Residents were advised that while water may be flowing, any usage during this period could delay system recovery.
(IRIS) You may now resume normal water usage. Repairs have been completed successfully. Thank you to all residents for your cooperation and for conserving water during this repair period. Your efforts were essential in maintaining system stability while crews completed the work.
Jan 29, 2026 – Normal Operations Restored
Thank you to the community for cooperation and conservation during the repair period.