Privacy Policy

Last Update: Sep 17  2024

Welcome to Satya Services. We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") for requesting and booking repair services for various appliances, including fridges, hand pumps, tube wells, ACs, washing machines, submersibles, and more. By using the App, you agree to the terms of this Privacy Policy. 

Collecting and Using Your Personnel Data

1.1 User Information

When you use the Satya Services app to request or book service repairs (e.g., fridge, hand pump, tube well, AC, washing machine, submersible, etc.), we may collect the following information:

• Personal Information: Name, Contact Number, Address, and any other details provided when booking a service.

• Service Details: Information about the specific services you request (e.g., type of appliance, nature of the issue).

1.2 Engineer Information

For engineers registering on the app, we collect:

• Personal Information: Name, Profile Image, Contact Number, Address.

• Professional Information: Skills, relevant details.

• Registration Data: Information provided during registration, which will be reviewed and approved by our admin team.

1.4 Notification Data

To enhance your experience, we use push notifications to send important updates regarding your bookings, engineer status, promotions, or other relevant information. You can opt-out of receiving notifications through your device settings.

How We Use Your Information

We use the information collected for the following purposes:

• To Provide Services: Facilitate the booking and management of service repairs, match users with available engineers, and coordinate service requests.

• Engineer Verification: Review and approve engineer registrations, ensuring only qualified professionals are listed.

• Communication: Send notifications about service updates, important alerts.

• App Improvement: Analyze app usage to improve features, user experience, and overall functionality.

• Security: Protect users and engineers against fraud, misuse, and other unauthorized activities.

Sharing of Information

We value your privacy and do not share your information with third parties except in the following cases:

• Service Coordination: User information may be shared with engineers to facilitate service bookings.

• Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena, legal proceedings, or other legal obligations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Security of Your Information

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, please understand that no system can guarantee complete security. We encourage users to take steps to safeguard their information, such as using strong passwords and keeping their login details confidential.

Your Privacy Choices

• Push Notifications: You can control push notification preferences through your device settings.

• Data Deletion: You may request to delete your account and associated data by contacting our support team at [satyaservices897@gmail.com].

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. We will notify users of any significant changes through the app or by other means, and the updated policy will be available on our app.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [satyaservices897@gmail.com]

• Address: [+91 8127040614]