Dedicated to powering your day. Providing safe, reliable electricity is our commitment to you. We work and live in every corner of Nova Scotia and are dedicated to all the communities we serve and call home. We know there's always more than power on the line. Our team of over 2,200 employees work to deliver power to your home, while offering ways to help you manage your home usage and budget.
Whether you're starting new service, managing your usage, or exploring ways to save, we offer services, tools and programs to meet the needs of your household.
If you're struggling to pay your bill, we're here to help. In support of Nova Scotians living on a low income, our Home Energy Assistance Top-up (HEAT) Fund supports with funds for home heating during the cold winter months.
There are also support programs available through the government and Efficiency Nova Scotia. We continue to work with customer advocates, including the Affordable Energy Coalition, as well as the provincial government, on ways to ensure support for our customers living on a lower income.
How do I read my bill?
Your power bill contains information to help you understand your energy use. We provide a breakdown explaining everything you see on your bill here.
Why is my bill so high?
There are many factors that can impact the amount of electricity you are using in your home, including seasonal weather conditions.
Did you know about half of your energy costs come from heating your home? In the colder months, additional heating will cause an increase in electric use because it takes more energy to keep your home at a comfortable temperature. You can't control the weather, but you can control your thermostat, which has a big effect on your bill. For thermostat setting recommendations, check out this article.
Changes in the number of people living in your home can also have an impact on your bill. During times of higher occupancy and activity such as holidays and school vacations, your energy usage can be higher than normal.
MyEnergy Insights is a helpful tool for understanding your energy usage. It provides an approximate breakdown your energy use by appliance, and also shows your usage by hour, day, month, and year. To help ensure these insights reflect the heating source and appliances in your home, be sure to complete the Home Survey.
If your bill seems higher than usual and you’re not sure why, contact our Customer Care team. We’re always happy to review your bill with you and provide energy advice.