Privacy Policy for Sarva: Food & Parcel Delivery
Effective Date: 25 April 2026
Sarva (“we”, “our”, or “us”) operates the Sarva: Food & Parcel Delivery mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using Sarva, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Phone number (for OTP login)
Email address (if provided)
Delivery addresses
b. Location Information
Precise or approximate location to:
Show nearby restaurants/services
Enable delivery services
c. Order Information
Food orders and parcel delivery details
Transaction history
d. Device & Usage Information
Device type and OS
App usage data (for improving performance)
Log data (IP address, crash reports)
2. How We Use Your Information
We use your data to:
Provide food ordering and parcel delivery services
Process and manage orders
Enable real-time order tracking
Improve app functionality and user experience
Communicate updates, offers, and support
Ensure security and prevent fraud
3. Sharing Your Information
We may share your information with:
Delivery Partners (to fulfill orders)
Restaurant/Vendor Partners (to process your orders)
Service Providers (payment gateways, analytics, hosting)
Legal Authorities (if required by law)
We do not sell your personal data to third parties.
4. Data Security
We implement appropriate security measures to protect your data, including:
Secure servers
Encrypted communication (HTTPS)
OTP-based authentication
However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your data only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
6. Your Rights
You may:
Access or update your information
Request deletion of your account/data
Opt out of promotional communications
To make a request, contact us at: support@sarvaa.store
7. Permissions Used
Sarva may request the following permissions:
Location – for delivery and nearby services
Phone – for OTP verification
Storage (if applicable) – for app functionality
8. Children’s Privacy
Sarva is not intended for users under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our official page.
10. Contact Us
If you have any questions about this Privacy Policy, contact us:
Email: support@sarvaa.store
App Name: Sarva: Food & Parcel Delivery