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Ella Adventure Awaits!
Booking & Tours
Q: How far in advance should I book a tour?Booking & Tours
A: We recommend booking at least 2-3 days in advance, especially during peak season (December-March). However, we also accommodate last-minute bookings when available.Q: What payment methods do you accept?
A: We accept cash (Sri Lankan Rupees), bank transfers. Full payment is required for day tours.Q: Can tours be customized?
A: Yes! We specialize in customizing tours to match your interests and schedule. Feel free to discuss your preferences, and we'll create a perfect itinerary for you.Q: What happens if it rains?
A: Most tours can proceed with slight modifications during light rain. In case of heavy rain, we can reschedule your tour or provide alternative indoor activities.
Transportation Options
Q: What types of vehicles do you offer?Transportation Options
A: We provide tuk tuks for authentic local experiences, comfortable cars for couples and small families, and spacious vans for larger groups.Q: How many passengers can you accommodate?
A: Our tuk tuks can seat up to 3 passengers, cars up to 4 passengers, and vans up to 8 passengers comfortably.Q: Do you provide airport transfers?
A: Yes, we offer reliable and comfortable transfers to and from all major airports in Sri Lanka.Q: Are your vehicles air-conditioned?
A: Our cars and vans are fully air-conditioned. Tuk tuks are open-air, providing a traditional Sri Lankan experience.
Tour Experience
Q: How long is a typical day tour?Tour Experience
A: Our standard day tours usually last 6-8 hours, starting from 7:00 AM. However, we're flexible with timing based on your preferences.Q: Do you provide water during tours?
A: Yes, complimentary bottled water is provided for all tours. We recommend bringing additional water for longer trips.Q: Are your tours suitable for families with children?
A: Yes! Our tours are family-friendly, and we can adjust the pace and activities to suit children of all ages. Car seats are available upon request for car and van tours.Q: Can you pick us up from our hotel?
A: Yes, we offer free pickup and drop-off at any hotel in Ella town. Additional charges may apply for locations outside Ella.
Safety & Comfort
Q: Is travel insurance required?Safety & Comfort
A: While not mandatory, we recommend having travel insurance. Our vehicles are fully insured for passenger safety.Q: Are your vehicles air-conditioned?
A: Our cars and vans are air-conditioned for your comfort. The tuk tuks are open-air, providing a traditional Sri Lankan experience.Q: What languages do you speak?
A: We provide tours in English and Sinhala. Basic communication in other languages can be arranged with advance notice.Q: What should I bring on the tour?
A: We recommend:
- Comfortable walking shoes
- Sun protection (hat, sunscreen)
- Camera
- Light jacket (for morning/evening tours)
- Small backpack for personal items
Pricing & Special Requests
Q: Do you offer group discounts?Pricing & Special Requests
A: Yes, we offer special rates for groups of 4 or more. Please contact us for group pricing.Q: Can you accommodate dietary restrictions during food stops?
A: Yes, we're familiar with vegetarian, vegan, and other dietary requirements. Please inform us in advance.Q: Is there a cancellation policy?
A: Free cancellation up to 24 hours before the tour. Cancellations within 24 hours may incur a 50% fee.
Special Activities
Q: Can you arrange early morning tours for sunrise?Special Activities
A: Yes! We specialize in sunrise tours to locations like Little Adam's Peak and Lipton Seat.Q: Do you provide photography assistance?
A: Yes, we know the best photo spots and can take pictures. We're familiar with popular Instagram locations around Ella.Q: Can you help with train tickets?
A: Yes, we can assist in booking train tickets for the scenic Ella-Kandy route when available.
Emergency & Support
Q: What happens in case of a vehicle breakdown?Emergency & Support
A: We maintain our vehicles regularly, but in case of any issues, we have backup vehicles and support staff available.Q: Do you provide first aid support?
A: Yes, all our vehicles are equipped with first aid kits, and our guides are trained in basic first aid.Q: How can I contact you during my stay in Ella?
A: We're available via:
- WhatsApp (24/7)
- Local phone- +94784474843
- Email- sankanadisha8@gmail.com
- Through your hotel reception
Weather & Seasonal Information
Q: What's the best time to visit Ella?Weather & Seasonal Information
A: The best weather is from December to March. However, Ella is beautiful year-round, and we operate in all seasons.Q: How do you handle adverse weather conditions?
A: Your safety is our priority. In case of extreme weather, we'll suggest alternative activities or reschedule the tour.
📌 Sanka Tuk Tuk Tours & Taxi Service Ella Hela Halpe, Badulla Rd, Bandarawela Sri Lanka☎️+94784474843✉️sankanadisha8@gmail.com
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