Work Experiance

IT Ops Manager (September 2017 to Till)

Datageeks Research LLp

Network Support Analyst(April 2017 to August 2017)

PurePages is a Canadian ISP, providing internet to majority of hotels in Canada

Responsibility

• Provide 24/7 offshore support(Rotational shift) to Wi-Fi and LAN network that includes monitoring ,troubleshooting ,implementing new design to improve reliability of network

• Provide network support and perform troubleshoot to resolve various WAN/LAN connectivity issues

• Worked with other Internet Service Providers such as Bell, Rogers, Cogeco, All stream,Shaw, MTS, One Connect, Telus, VideoTron and Eastlink to troubleshoot and ensure a reliable internet access to the clients.

• Handled escalated issues from two call center agents and field technicians by prioritizing issues accordingly to resolve them in a proper manner.

• Monitored and maintained network management maps and tools (Meraki Dashboard, Radius & Cacti.

• Providing Technical Support on Business Center & Guest- Use Lobby PCs as hotel public access kiosks & Configured them based on hotel guests needs

• Responded to residential & business clients such as hotels, restaurants, businesses across Canada & Metrolinx GO stations across the Greater Toronto Area for their Wi-Fi issues network changes requests via emails, phone calls and tickets daily.

• Able to deal with different devices like Mac book, IPhone, IPad, Android Phone,Play Station, Xbox, Apple TV, Android TV, Apple TV

• Experienced on Cisco Miraki Network

• Device Used for setup Pure pages Network on site are Router Board (750), 751, 2011 and TP link or Linksys Modems.

• Responsible to handle all network issue by Guest, Hotel staff and food chain staff.

• Responsible for creating and resolving tickets.

• Experienced in Cacti ticketing and monitoring tool

• Hands on Bell Portal

• Experienced On ERP ticketing tool

• Experienced with Pure connect a tool used to take remote session

• Experienced with remote Support

Network Support Engineer (Aug 2015 to March 2017)

Dvois Broadband

D-VoiS Broadband is a Category ‘A’ Internet Service Provider (ISP), engaged in providing Internet and other related value added services to its customers under the brand I-On. Incorporated in 2006 with the objective of providing integrated telecom and IT services, D-VoiS has positioned itself as a technology partner for its customers. We provide wireless broadband access and a suite of value added services with a distinctive delivery mechanism based on the “build own and operate model”

Responsibilities:

• Provide 24/7 Onsite support(Rotational shift) to Wi-Fi and LAN network that includes monitoring ,troubleshooting ,implementing new design to improve reliability of network

• Ability to handle any network issue related to LAN OR Wi-Fi with in 30minutes as this the time slot provided to us

• Responsible for Night Audit of public areas or special area as per instruction to insure proper functionality of Network

• Responsible for network designing as per special requirement

• Responsible for Inventory maintenance that include testing of spare equipment’s and if found faulty send back to the base location.

• Responsible for VLAN Setup

• Responsible for training to new joiners

• Responsible for maintaining daily network and shift report.

• Responsible for handling special requirement or network fault or call from guest

• Configuring &managing Cisco Catalyst 3750 & HP Procurve switch 2610 series.

• Worked on 500+ Indoor & Outdoor live wi-fi Devices including Motorola, Radmax, Ruckus, Maipu ,Ruckus ,Linksys ,Netgear APs and Router.

• Monitoring& Troubleshooting of Network switches and Access point.

• Routing, switching and Wireless/Wired LAN/WAN support.

• Configuring Motorola and Radmax APs & LinksysWRTG45 Router.

• Providing dedicated (Leased) link (Wired/Wireless) to the client required for webcasting, live streaming etc.

• Configuring HP 2610 Pro-curve switch.

• Work on software like Interaserv ,Nomadix and Triton (ticketing tool)