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CUSTOMER REVIEWS
FAQ Section
1. How to reboot a frozen Galaxy device?
If your screen freezes or your device becomes unresponsive during use, you can force reboot by holding both the Side key and Volume down key simultaneously. If the issue persists after restarting the device, try following the steps below.
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
2. All you need to know about the ONE UI 4.0
ONE UI 4.0 delivers a variety of innovative changes to your Samsung Galaxy phone. Do you have questions regarding the updated interface? Follow the guide below to enjoy a more convenient and pleasant user experience.
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
3. Troubleshooting picture issues
CHATBOT
In which cases can I request a refund?
In which cases can I request a refund?
Refunds are accepted under the following circumstances:
Refunds are accepted under the following circumstances:
- If your order is accepted for return due to valid reasons
- If your order is mistakenly cancelled
- If your order is lost during delivery
- If your order has a duplicate transaction
- If your order is associated to an unauthorised or fraudulent transaction (subject to investigation)
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