I cannot connect my smart remote to my TV (UN65MU6300). The on/off button will power the TV, but when I press any button the TV says "Connecting to the keyboard..." and then says it failed, and asks me to press the pairing button on the keyboard.

My remote won't connect to the TV. I've done the trick by holding the two buttons to repair it to the TV, which would work, but only for the day. It's been about a week of constantly having to do that, but now it won't connect at all. Suggestions??


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This is really not acceptable solution. Having to do this every time you watch TV is not good. This sometimes happens to me multiple times per day. My samsung experience with these expensive TVs is totally ruined

Had the same problem for a year on a UN55MU6300 model. Tried everything as already discussed. Only display I got was "pairing to keyboard", no longer would I get "remote paired". Got me thinking, if some way a keyboard is used, then why can't a USB port above be connected to a standard keyboard to over ride the Smart Hub? I did just that. Pressed keys on keyboard till TV responded. Used arrow keys and enter to navigate to Source/General/ Settings/Set up. After getting used to keyboard navigation with TV and WiFi off, I found the inputs and set up my Dish TV for which the Dish remote which is always used anyway. Worked like a charm. I left the keyboard connected to the TV and just stowed in back, out of site. Never had to use again, but just in case.

When I got my 43" Samsung Smart TV (UE43TU7100KXXU) back in October, the set-up was a breeze - it even detected my Xbox One console on HDMI1 and allowed me to control the Xbox menu functions with my Samsung remote control, something which I found very handy.

However, despite not changing anything, no software updates or anything of that kind, it just randomly stopped working. This has infuriated me to the point of doing a factory reset of the TV, which I did this evening. But the remote still does not work on the Xbox's menus and I am at a loss. I'd really like this function to work again, and I can't see anything on the TV settings or Xbox settings side in order to restore it.

I have been doing some reading about this problem I'm having (Xbox no longer able to be controlled by the Samsung TV remote) and I found the Universal Remote screen on my TVs menu, but having tried doing what the YouTube videos explain, I *still* cannot get my TV to work as it did when I first bought it. I don't think it needs repairing or anything like that, it's obviously just a setup issue, but I did yet another factory reset of my TV last night and tried to set up from scratch, and still can't get the Xbox to recognise my TV remote. It's frustrating because I can't seem to find or see any reason why it wouldn't work like it used to.

Hi, just been surfing the various forums and saw this post which resonates as I have similar problem with my smart remote which, after literally years of working without issue has suddenly decided to stop 'talking' to my BT set top box (still works with PS and Firestick though) . Infuriating isn't the word and, despite trying everything in the book (as per yourself), there seems to be solution to this issue. Really strange and frustrating....

Every day or two my remote disconnects from my TV. Even pressing the return and forward keys it doesn't connect. I have to turn TV off unplug it, plug it in turn it on then it reconnects to the remote. I expected better on a high end TV.

I'm having the exact same problem, with the same TV model and software version. The remote has a small red LED that is blinking when I attempt to use buttons, but only the remote's power button works. All other buttons are ignored. I'm hoping for a software fix...

Samsung sent me a new remote, which did exactly the same thing. I prefer a Logitech universal remote, so I forgot about it. There was new tv firmware release a month or two ago, and I checked the Samsung remotes and they worked correctly again. So try updating firmware

Tried to update and my set is up to date. so doesn't fix the problem still disconnects for no reason. The only way I have been able to work around it is turn off TV, pull battery out count to 10 put battery back in, turn on TV remote normallly works for a while. Samsung needs to fix this problem.

1 Considering most TVs are used for seven years and an AA battery for their remote controls are replaced once in a year, the number of discarded batteries for a TV will be 14 every seven years. This means charging and using SolarCell Remote for seven years reduces carbon emissions by one third compared to using AA batteries.

Last night I turned the soundbar on using its own remote control, as opposed to selecting it through the TV, but I couldn't adjust the volume using the TV remote - as I normally would - having to resort to the soundbar remote instead. When using TV remote all it showed was the soundbar 'flag' on the left hand side, with no volume adjustment.

is this problem solved ? Because i am having the same issues with an HW-q80R soundbar and a Samsung UE55MU8000 tv. When starting the TV, the TV remote works, but when i change a channel i no longer can control the volume. Soundbar an tv are connector with HDMI ARC.

This sent me in the right direction, thanks! I have a Samsung Q60T and JBL 2.1 sound bar. I initially followed JBL instructions to program the sound bar to respond to the TV remote's IR signal, which worked for a while and then same issue- volume stopped responding. After finding this I discovered the TV's universal remote setup is designed to establish a proper connection between the TV remote and a sound bar, etc.

I tried a few things, but simply unplugging TV & soundbar like Hailee said worked for me. I didn't try separately so don't know if one or the other was enough. 

So many problems with this samsung TV & soundbar....

Our samsung remote was working perfectly fine with our CCwGTV but we used the CC with a different tv for a week now returning to our Samsung TV suddenly the remote doesnt do anything on the CC any more. The chromecast remote is working fine but the TV remote doesnt do anything.. please help.

If you are successfully able to to add this second remote, go through the steps again to re-associate the Samsung One remote. Stay greater than 3 feet away or sit where you would normally be sitting to watch TV.

I have the same problem. After update I may only use the Samung one remote from a short ditstance. I have tried everything in this thread. I have had the Playbar and the Samsung tv for many years and it has all been wokring fine until now. Are there anything new regarding a solution to this?

However, in the case of BYOD policies, IT admins may still have the ability to remotely wipe devices if employees are required to install an EMM/MDM agent or antimalware tools on their phone or tablet. Organizations should spell this out clearly in their BYOD policy, which employees sign before gaining access to corporate systems on their personal devices.

Oh gosh thank you for posting. Been trying to figure out for six months. Sonos Support had no clue. For me, had to select Samsung and go through the four tests (not one, two or three - but the fourth), and then the Sonos remote setup (volume + push) and it finally worked.

i have the black remote that is pictured on the Sonos setup directions. My remote worked (following directions), for a hot minute but I reset the tv due to connectivity issues and the remote has not worked since. 


After I came up with this widget I realized that is not comfortable to have a big widget always occupying my dashboard, so credits to Yannick ( See this post ) I tried to make a nested custom widget to launch the remote on a modal window.

It seems that Apple TV remote has hijacked my Samsung TV. It seems like the volume up button has stuck and the remote keeps setting the volume up all the way to max. I can lower the volume with the Samsung controller, but not with Apple TV. It seems that all other than volume down buttons work just okay. It is really annoying; the device is less than a year old and has not been abused.

I just turned off my TV with the Apple remote and turned it on with Samsung remote. Now, the Apple remote keeps on shutting down my TV by itself. The only fix to this issue seems to be hiding the remote under a pillow when watching TV.

I can't explain how your remote went haywire, but such behavior is best remedied by RESETTING your remote and then pairing it to the ATV again. See this Apple Support article published just last month: If your Apple TV remote isn't working.

I need to create a remote control app in ios for samsung tvs. I did google too but i can not able to get exact solution. I have seen this SDK link -libraries/smart-view-sdk/sender-apps/ios-sender-appBut is it still allowing me to connect latest tv models also ?

I prefer to use websockets and it is actually quite easy. By looking at the websockets section in this project you will get an idea of how to use websockets to connect to samsung TV and control it by sending commands.

Deployment of Samsung Remote Support has allowed IT teams to remotely support employees in a timely fashion, provide business continuity and maintain user privacy. There are numerous benefits not just limited to these below:

Deployment of Samsung Remote Support has allowed the IT team to remotely support patient devices in a secure and safe way for educational or troubleshooting purposes. Some benefits, not just limited to the ones below are:

I tried your suggestion of the Samsung web site. I first tried Chat. They claimed I could not use the remote to control the STB or the Samsung sound bar. The manual clearly indicates I should be able to program the remote to operate the STB and the remote has buttons labeled STB guide and STB menu. The chat rep could not even get the Samsung remote to operate the Samsung sound bar. I was told to contact remote management, but after three tries and being disconnected each time I gave up. The first Samsung rep I spoke to claimed that ATT knows how to program the remote.? If ATT is listening maybe you can send me an email and help me over this hurdle. ff782bc1db

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