Any data or information stored on the device is your sole responsibility. We accept no liability for loss or corruption of such data. We highly recommend backing up your device onto an external drive before commissioning our service. The service center is not liable for any data loss.
Service Delays and Repair Costs:
In case of service delays or changes in the scheduled repair cost, the customer will be notified promptly. If the repair cost is not approved, the device will be returned without repair, based on the initially reported problem. The service center may charge a fixed cash consulting fee in certain cases.
Password Protection:
For password-protected devices, the password is required for service or quality checks. It is recommended to share the password after removing confidential data. If not possible, customers can provide the password during working hours for quality checks in their presence.
Responsibility for Other Damage:
The service center is not responsible for any additional damage that may occur during repairs or attempts to troubleshoot by other service centers. The actual state of the device is not checked at the time of entering the worksheet. Any noticed damage will be communicated to the customer
Impact on Water-Resistant Devices:
Devices with features such as water resistance may become inoperable after service. Customers are requested to understand that changes may occur during repairs, and cooperation is appreciated.
Device Retrieval and Storage:
Devices notified as solved or not solved must be retrieved from the service center within 10 days. The management is not liable for damages occurring after 30 days. Unclaimed devices will be transferred to our central warehouse and disposed of after 2 months subject to bio-recycling
Complaint Resolution:
Ensure that complaints are resolved before leaving the center after service. Subsequent complaints may not be accepted to prevent misuse.
Warranty for Spare Parts:
As companies do not provide warranty for spare parts, the service charge and spare cost for recurring parts will be waived.
OEM Warranty:
Devices for service must be within the OEM warranty, and this should be notified in advance.
Physical Condition Verification:
To verify the physical condition, capture images of all parts of the device at the time of entry. This helps avoid misunderstandings.
Warranty Seal:
Note that if the warranty seal is broken after service, the customer will lose the subsequent service warranty.
Invoice Copy:
Keep the invoice copy for further reference and usage.
Third-Party Links:
Our website or services may contain links to third-party websites. These links are provided for convenience, and we do not endorse or take responsibility for the content or practices of those websites.
Confidentiality:
Any information shared with the service center, including but not limited to passwords and personal information, will be treated with confidentiality. However, the service center may disclose such information if required by law.
Legal Jurisdiction:
All legal complaints and disputes are within the jurisdiction of Bangalore Court.
Modification of Terms:
We reserve the right to modify, amend, or update these terms and conditions at any time without prior notice. Users are responsible for regularly reviewing the terms to stay informed about any changes.
Entire Agreement:
These terms and conditions constitute the entire agreement between the user and the service center and supersede any prior agreements or understandings, whether written or oral.
Refund Policy
At S. A. MOBILE CARE our aim is to provide top-notch mobile repair services with a focus on customer satisfaction and transparency. In the rare event that your device encounters issues within the warranty period, simply bring it back with the receipt or Job Sheet No. We commit to investigating and responding within 1 working day. If the problem stems from the initial repair, we'll conduct further repairs free of charge