Appsofa LLC (hereinafter referred to as "we") fully understands the importance of personal information to you and will do our best to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and adhere to the following principles to protect your personal information: the principle of consistency between rights and responsibilities, the principle of clear purpose, the principle of choice and consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will adopt corresponding security protection measures to protect your personal information in accordance with mature security standards in the industry.
Please read and understand this Privacy Policy carefully before using our products (or services). I. How we collect and use your personal information. Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. When you use our products/services, the scenarios in which you need/can choose to authorize us to collect and use personal information include:
Please read and understand this Privacy Policy carefully before using our products (or services). I. How we collect and use your personal information. Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. When you use our products/services, the scenarios in which you need/can choose to authorize us to collect and use personal information include:
Scenarios where you need to authorize us to collect and use personal information:
1. Registering as a User. When you register as a user, you need to provide at least your mobile phone number to create an account, and complete related online identity information (such as avatar, nickname, and login password); if you only need to use browsing, searching, and other functions, you do not need to register as our user or provide the above information. The information you provide will be continuously authorized for our use during your use of this service. When you log out of your account, we will stop using and delete the above information. If you choose to authorize the use of third-party accounts to log in, we will obtain the account information shared by the third party (such as avatar, nickname, region, gender, etc.) and bind it to your account for quick login. We will use your personal information in accordance with the agreement with the third party and under the premise of compliance with relevant regulations.
2. Providing On-Demand Services Based on Your Location. During your use of our services, in order to provide on-demand services and technician information within the service area to you, we may request you to provide or collect relevant information generated when you visit or use our products/services, including: 1. Location Information: When you authorize the system to turn on the location function of your mobile device and use location-based services, we will collect and use your location information to show you nearby services, such as services related to your location without manually inputting it, estimating the actual distance between technicians and you for decision-making, showing nearby service categories and promotional information, etc. We will use related technologies to obtain your location information with different accuracies, including IP addresses, GPS, and WLAN such as Wi-Fi access points, Bluetooth, and base stations that can provide relevant information. You can disable the location service in the system of your mobile device to stop us from collecting your location information, but you may not be able to use the services we provide based on your location or achieve the expected effects of relevant services. The above location information will be stored within the territory of the United States. If cross-border transmission is required, we will separately obtain your authorization. (2) Device Information: Based on your specific operations during software installation and use, we will receive and record device-related information you use (including but not limited to IMEI, IMSI, device MAC address, software list, device serial number, Android ID, device model, operating system version, device settings, device advertising identifier, mobile device identification code, MAC address of network card, and other hardware and device environmental information). (3) Service Log Information: When you use the products or services provided by our website or client, we will automatically collect detailed usage information of our services as service logs. This includes browsing, clicking to view, searching queries, collecting, adding to the shopping cart, transactions, after-sales, sharing information, publishing information, as well as IP addresses, types of browsers, versions of operating systems, telecommunications operators, languages used, access dates, and times. In addition, we will also use the above information to continuously improve and optimize the aforementioned functions.
3. Service Additions, Follow-ups, and Sharing Features. While browsing our website or client, you can choose to add services of interest to the shopping cart and "My Follow-up," or share information with other third parties through the functional components we provide. During your use of the above functions, we will collect service log information including your history of adding to the shopping cart, following, and sharing for the purpose of realizing the above functions and other purposes explicitly informed by us. You can delete your follow-ups and additions in store follow-ups, technician follow-ups, and shopping cart management.
4. Order Payment and Order Management. When you order specific services or products in our products/services, the system will generate an order for you to purchase the service. During the ordering process, you need to provide at least your contact name, service address, contact phone number, etc. At the same time, the order will include the service information you purchased, specific order number, order time, amount you should pay, payment method, etc. We collect this information to help you complete transactions smoothly, ensure the security of your transactions, check order information, provide customer service and after-sales service, and for other purposes explicitly informed by us. To complete the order payment, you need to select a payment method (such as Alipay, WeChat Pay, etc.) and provide the account of the third-party payment platform. We will share your account, order payment-related information, device information related to order security, and other necessary information required by anti-money laundering laws with the third-party payment platform company through embedding in the third-party payment platform software development kit (SDK) in the application. To promptly understand and confirm your payment progress and status, provide you with after-sales and dispute resolution services, you agree that we may collect payment-related information and information related to payment accounts and progress from the payment institution corresponding to the trading objects and payment methods you choose.
5. Order Progress and Service Delivery. According to the agreement between you and the service provider, relevant service merchants/technicians will deliver your orders. You understand and agree that the corresponding service providers inevitably obtain and use your order-related delivery information (such as contact name, service address, contact phone number) to ensure that the services you booked can be delivered on time and completed smoothly. To promptly understand and confirm the delivery progress and status and provide you with after-sales and dispute resolution services, you agree that we may collect information related to delivery progress from the service provider you choose.
6. Customer Service and Complaint Handling. When you contact us or submit an after-sales dispute processing application, to ensure the security of your account and system, we need you to provide necessary personal information to verify your user identity. When you need us to provide customer service related to your order, we may query your relevant order information to provide you with appropriate assistance and handling. When you need customer service to help you modify relevant information (such as service address, contact information, etc.), you may also need to provide other information besides the above information to complete the modification. To facilitate contact with you, promptly help you solve problems or record the handling plans and results of related issues, we may save your communication/call records and related content with us (including account information, order information, other information you provide to prove relevant facts, or contact information you leave). If you consult, complain about, or provide suggestions for specific orders, we will use your account information and order information. For reasonable needs of providing services and improving service quality, we may also use other information about you, including relevant information you provide when contacting customer service.