Employment History

PROFESSIONAL EXPERIENCE

IT and e-learning Technology Expert , Gulf Medical University
September 2014 - Present

• Managed multiple IT projects, ensuring their timely completion and successful implementation.

• Provided leadership to a team of IT support specialists, overseeing their daily activities and ensuring high performance.

• Developed and executed strategies to enhance operational efficiency and productivity within the IT department.

• Offered technical support to faculty, staff, and students, resolving issues promptly and effectively.

• Coordinated closely with various university departments to ensure seamless delivery of IT services across the campus.

• Supervised the maintenance and optimization of the university's e-learning platform to ensure optimal performance.

• Controlled and managed classroom resources to provide efficient IT support for educational activities.

• Created and curated E-learning support materials, offering technical assistance for events and activities to enhance educational experiences.

• Administered Active Directory, managing user accounts, security groups, and organizational units to maintain an efficient directory structure.

• Planned and implemented group policies to enforce security settings, software installation, and other configurations across the network.

• Configured and administered G Suite, managing user accounts, email services, and collaboration tools to support organizational workflows.

• Managed Microsoft Office licenses, ensuring compliance and efficient allocation of software resources across the institution.

• Administered Zoom application settings and permissions, facilitating smooth communication and collaboration among staff and students.

• Oversaw the administration of the Learning Management System (LMS), including user management, course setup, and troubleshooting.

• Planned and executed various technology projects for both learning and administrative purposes, ensuring alignment with organizational goals and budget constraints.

• Maintained the IT inventory system, tracking hardware and software assets, and facilitating procurement and disposal processes as needed.

• Managed the service desk ticketing system, promptly addressing user requests and technical issues to minimize downtime and disruptions.

SKILLS HIGHLIGHT

• Project Management: Proficient in managing IT projects from inception to completion, ensuring adherence to timelines and objectives.

• Leadership: Experienced in leading and motivating teams to achieve organizational goals with a focus on excellence.

• Strategic Planning: Skilled in developing and implementing strategies to improve operational efficiency and productivity.

• Technical Support: Capable of providing technical assistance to users at all levels, resolving issues promptly to minimize disruptions.

• Collaboration: Strong ability to collaborate with cross-functional teams and departments to deliver seamless IT services.

• E-learning Management: Experienced in managing and optimizing e-learning platforms to support modern educational practices.

• Resource Management: Proficient in managing resources effectively to ensure optimal support for educational activities.

• Content Development: Skilled in creating and curating E-learning support materials to enhance learning experiences.