Salesforce Managed Services is a comprehensive program offered by Salesforce Professional Services and Salesforce Partner Program to help organizations get the most out of their Salesforce implementation. It provides ongoing support, maintenance, and optimization of a company's Salesforce environment to ensure that it is running smoothly and effectively.
Salesforce is a powerful platform that can be customized to meet the unique needs of any organization. However, managing a complex Salesforce implementation can be challenging, especially for businesses with limited resources and expertise. That's where Salesforce Managed Services come in - providing expert guidance and support throughout the entire lifecycle of a Salesforce implementation.
The program is designed to provide organizations with the resources they need to manage and optimize their Salesforce environment effectively. It includes access to Salesforce Implementation Guide, which provides detailed documentation and best practices for managing and optimizing a Salesforce environment. The guide includes step-by-step instructions for configuring and customizing Salesforce, as well as tips for improving performance and minimizing downtime.
Salesforce Managed Services also provides access to Salesforce's network of certified professionals, who can provide additional support and guidance as needed. These professionals have extensive experience working with Salesforce and can help organizations overcome common challenges, such as data migration, integration with other systems, and user adoption.
The program includes a variety of services designed to help organizations get the most out of their Salesforce investment. These services include:
Ongoing Support: Salesforce Managed Services provides ongoing support to help organizations troubleshoot issues and keep their Salesforce environment running smoothly. Support is available through a variety of channels, including phone, email, and chat.
Maintenance: The program includes regular maintenance of a company's Salesforce environment to ensure that it is up to date and running efficiently. This includes updates to Salesforce software and apps, as well as regular data backups and system checks.
Optimization: Salesforce Managed Services provides optimization services to help organizations improve the performance of their Salesforce environment. This includes identifying and resolving performance bottlenecks, optimizing data structures, and configuring Salesforce for optimal performance.
User Training: The program includes user training to help organizations improve user adoption and maximize the value of their Salesforce investment. Training can be customized to meet the unique needs of each organization and is available through a variety of channels, including in-person and online training sessions.
Custom Development: Salesforce Managed Services provides custom development services to help organizations customize their Salesforce environment to meet their unique needs. This includes custom app development, custom object development, and custom integration development.
Salesforce Managed Services is available through Salesforce Professional Services and Salesforce Partner Program. These programs offer a range of services to help organizations get the most out of their Salesforce investment, including implementation services, training, support, and optimization.
Salesforce Professional Services provides expert guidance and support to help organizations plan, implement, and optimize their Salesforce environment. They offer a wide range of services, including business process analysis, data migration, custom development, and training.
Salesforce Partner Program provides access to Salesforce's network of certified professionals, who can provide additional support and guidance as needed. Partners offer a range of services, including implementation, training, support, and optimization.
Overall, Salesforce Managed Services provide a comprehensive and effective solution for organizations that want to optimize their Salesforce implementation and achieve their business goals. By providing ongoing support, maintenance, and optimization services, Salesforce Managed Services help organizations get the most out of their investment in Salesforce and maximize their return on investment.