In summary, everyone is getting emails with this template (even when case assignment notifications are not supposed to be sent out). I currently think this has to do with the new Summer release, because everything was working properly before this weekend and no changes have been made since.

The Salesforce email template feature consistently peaks the interest of sales people and sales managers when we help them with their Salesforce integrations. We can see the wheels spinning in their heads on how they can start utilizing this feature. Whether its sending out touch emails or improving effectiveness in their business processes users of Salesforce have much potential with this features. Here are a few examples:


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I was hoping that emails in SFDC would become emails in HubSpot. Same with meetings. However emails in SFDC seem to get translated inte tasks in HubSpot (see images below). And meetings are not even coming over at all the HubSpot.

With the Routing of Salesforce Emails integration, agents are alerted about all interactions types (both Genesys Cloud interactions and Salesforce email interactions) in the client, but respond to Salesforce emails on cases in Salesforce.

Create an OAuth client and configure authentication for the integration. Then configure the routing of Salesforce emails and create a flow in Flow Builder to route the emails. With advanced customizations in flow builder, you can set screen pops, modify interactions details, or add data to the interaction logs in Salesforce.

Phishing scams use fraudulent emails to get users to reveal confidential information. Such emails typically look as though they come from a legitimate organization and may contain links to what appears to be that organization's site, but is actually a fake site designed to capture information.

Cirrus Insight syncs emails, tasks, and calendars directly to Salesforce. Removing the need for manual entry, our sync solution automatically enters all email and calendar activity, as well as sales activities and extensive customer engagement data.

Cirrus Insight makes it easy to connect through your salesforce credentials. Once you are connected through Salesforce and your email and calendar, you can get started with the sidebar, sync, and calendar sharing tools.

All key data from email is transferred to Salesforce. It becomes possible to use a salesforce email plugin to synchronize communication across both platforms where real-time data updating across both platforms is completely automated.

Activity Capture by Revenue Grid is an email integration with Salesforce that help to capture every sales data and activity to Salesforce automatically. It syncs email and calendar with the CRM, auto-creates Salesforce objects, and syncs emails to Salesforce. You can do more with this feature, such as creating easy meeting schedules, sharing your availability, and creating buffers in your email calendar.

4. A record of higher productivity

When email and Salesforce are not integrated, sales representatives get involved in many manual data entry tasks. The time they could have used for marketing is spent on data entry and checking emails. Tedious data entry processes are eliminated after integration.

7. Better email communication

One of the key benefits companies get due to integration is email segmentation. Sales teams can segment emails according to customer actions. They classify the emails into leads clusters, conversions, prospects, and orders. The teams achieve better communication when they create emails that address specific customer needs.

- View all contacts, leads, accounts, opportunities, and cases associated to emails and appointments without switching between Salesforce and Outlook; your Salesforce data appears directly in Outlook.

Within Salesforce Marketing Cloud, Email Studio allows you to build emails and marketing campaigns. The Vimeo app can be accessed within Email Studio in order to perform a variety of functions, including embedding video assets in your emails. Read on to learn more.

The problem with email is that fake email addresses can be created in a few clicks. Also, most people are reluctant to give out their primary email address to unknown sources because they fear spam or email leaks. For this reason, ensuring a clean database of accurate emails is a tricky situation that most companies face. For businesses, ensuring the authenticity and reachability of your email contacts is vital. Sending emails that bounce, or that never get read, is a huge waste of time and energy. For this very reason, companies rely on email validation services like firefighters rely on water.

While NeverBounce does offer useful functionality for validating emails, the overall depth of its features is not as rich as Plauti Record Validation. Record Validation offers validation of phone numbers as well as addresses. The possibility to seamlessly integrate Record Validation with Duplicate Check means that you can also combine the power of two amazing applications.

Email management and analytics company ToutApp has released a Salesforce integration that builds sales and email management into the CRM solution. 


 The app gives email senders some powerful insights into their emails with updates on when and where they are read and what links are clicked. The app also features some interesting timesaving features such as templating, automatic file attachments, and performance reports.

ToutApp for Salesforce also syncs outgoing email to the right content without having to add a tracking address to the BCC field - a big issue for many. 


 "ToutApp is addressing a major pain point in Salesforce: the ability to template, track and manage your day-to-day sales emails," says Tawheed Kader, CEO of ToutApp. "We believe our comprehensive yet simple-to-integrate solution between Salesforce, iOS and cloud-based app will not only save hours of emailing time but will also provide deep insights into your sales communications."

Yes.

I had two issues: first, the email not going out was because my connection to UAT environment was broken. Note that this issue applied to my UAT test environment. Every time UAT refreshes, you lose the connection in Qualtrics - it needs to be updated to point to the new/refreshed UAT environment. I fixed this and my emails worked great for one day! then they stopped working again, and this was caused by issue #2, which was resolved through Qualtrics ticket:

from Qualtrics: "Our engineers released an update and that caused the error we ran into. In particular, we received the error whenever the workflow rule or conditions were edited. This caused the 500 errors, and our engineers released another update that resolved this issue."). also, from Qualtrics on June 8: "The fix that was rolled out will apply to all newly created actions. Issues in actions that were created before the update may not be fully resolved. Any actions created from here forward should be free of issues"

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