Join Our Team :)

Whether you’re seeking a new challenge in operations or looking to grow your career within a dynamic and supportive work culture, Salahly is the perfect place for you.

We are transforming the home services industry in Egypt — and we invite talented coordinators to join our journey.

We’re not just a company, we’re a family!

We believe in teamwork, respect, and continuous development. Your success is our success.

Who We Are

Salahly is a leading home maintenance and repair service provider known for delivering high-quality, reliable, and efficient solutions to households and businesses.

With a powerful presence in Upper Egypt and a strong expansion strategy, we are reshaping how customers access home services by connecting them with skilled and trusted technicians.

Job Title: Senior Operations Coordinator

Department: Operations (Technicians + Customer Service)

Reports To: Upper Egypt – COO

Job Location: Assiut Governorate – Upper Egypt

What Will You Do❓

As a Senior Operations Coordinator, you will play a key role in running and improving daily operational performance across the Upper Egypt sector. Your responsibilities include:

· Oversee daily scheduling, dispatching, and job allocation to ensure high service quality.

· Support and guide coordinators & technicians to meet service SLAs and operational KPIs.

· Monitor daily performance dashboards: SLA, utilization, on-time arrival, FTF, AHT, CSAT/NPS.

· Ensure accurate job intake, documentation, follow-up calls, and closure on CRM.

· Coordinate with the Operations Manager to manage shift plans, workload balancing, and capacity planning.

· Handle escalations from customers and technicians, ensuring quick and effective resolution.

· Conduct daily reviews with the ops team; identify gaps and support corrective actions.

· Ensure compliance with SOPs, safety procedures, and quality standards in every job.

· Track inventory, tools, uniforms, and spare parts movement with full accuracy.

· Support onboarding and training of new coordinators and technicians.

· Assist in preparing weekly/monthly reports for the Operations Manager.

What Are We Looking For❓

We’re searching for someone who combines operational discipline with strong communication and leadership skills:

· Bachelor's degree in Business, Engineering, or a related field.

· 2–4 years of experience in operations, field services, logistics, or marketplace environments.

· Strong background in scheduling, dispatching, and customer coordination.

· Experience leading small teams or acting as a focal point for daily operations.

· Solid understanding of SLAs, quality metrics, and workforce management.

· Tech-savvy: CRM, call systems, spreadsheets, dashboards (Excel/Sheets).

· Strong communication skills in Arabic (English is a plus).

· Problem-solver, organized, patient, and comfortable with field presence when required.

· Background from service-related industries is highly preferred.

What We Offer You❗

We believe you will love being part of Salahly!

· Competitive salary + performance-based bonuses

· Social & Medical Insurance

· Career growth pathways as Salahly expands in Upper Egypt

· A supportive work environment that values innovation and teamwork

· Continuous training programs to grow your technical and leadership skills

· An inspiring culture that promotes ownership, learning, and equality

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