FAQs

Q: What is SALAHLY?

A: SALAHLY is a home maintenance service platform that connects you with skilled technicians and ensures a smooth experience—from booking and scheduling to follow-up and quality assurance. 

Q: What services do you offer ?

A: We cover essential home maintenance categories such as electrical work, plumbing, air conditioning, carpentry, aluminum services, and satellite dish/receiver installation. Service availability may vary by area. 

Q: Do I need the mobile app to book?

A: The app offers the fastest experience, but you can also book through our customer support channels where available. 

Q: Do you support urgent or same-day requests?

A: In some areas, we can prioritize urgent cases depending on availability. Contact support and clearly describe the urgency. 

Q: How is pricing calculated?

A: Pricing typically depends on the service type, issue complexity, expected time, and whether spare parts are needed. We aim to keep pricing fair and transparent. 

Q: What payment methods are available?

A: Payment methods vary by area and channel. Cash is commonly available, and additional options may be offered depending on location. Support can confirm the available methods. 

Q: Do you provide receipts or order details?

A: Yes, we can provide service/order details upon request depending on the booking channel and payment method. 

Q: Are SALAHLY technicians trained?

A: We continuously develop technician capabilities through guidance, evaluation, and structured improvement standards to maintain consistent quality