Join Our Team :)

Whether you’re looking for top-quality home maintenance services or seeking to grow your career in a dynamic and supportive work environment, SALAHLY is the right place for you. We are on a mission to reshape the home services industry, and we welcome talented professionals to be part of our success story.

We’re not just a company, we’re a family!

we foster a culture of support, respect, and teamwork, ensuring that everyone feels comfortable and motivated to do their best work.

SALAHLY is a leading home maintenance and repair service provider dedicated to delivering high-quality, reliable, and efficient solutions to households and businesses. With a strong presence in Upper Egypt and an ambitious expansion into Cairo, we are revolutionizing the home maintenance industry by connecting skilled technicians with customers in need of professional services.

Job Title: Customer Service Specialist ( Arabic )

Shift: Rotational (Day/Night Shifts)

Department: Operation

Reports To: Customer Service Supervisor

Job Location: Cairo, Egypt (The 5th Settlement)

What Will You Do❓

• Handle client inquiries received at the center of excellence

• Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks

• Document communication logs into our CRM and ticketing systems with accuracy

• Escalate and follow up with concerned teams with SALAHLY in case of any support needed from their side until reaching case resolution.

• Train clients on using Salahly Service when needed.

• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For❓

• Bachelor's degree in any major. (Preferred)

• 0 - 1 years of experience in call center or customer service roles

• Good in English language, especially speaking and communicating verbally

• Flexible to work in different shifts in Cairo - On-site (Must)

• Comfortable and skilled in delivering training (Preferred)

• Willing to work hard and with autonomy to handle customer cases till case resolution

• Is naturally strong in communication, with great ability for problem-solving

• Comfortable in conducting routine tasks while maintaining quality standards

What We Offer You❗

We believe you will love working at SALAHLY!

• We offer highly competitive compensation packages, including bonuses and Social Insurance /Medical Insurance .

• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment

• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company

• Respectful workplace with strong and diverse culture that encourages innovation and endorse equality.

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