Thank you for using our App. We are here to help you with any questions, technical issues, or problems you may experience while using the App.
If you are experiencing an issue with the App, please check the relevant section below.
The App may require access to your device's camera for features that involve capturing photos or videos.
If the camera is not working:
Make sure camera permission is enabled for the App.
Go to your device's Settings and check the App's Camera permission.
Close and reopen the App.
Make sure another application is not currently using the camera.
Some App features may require microphone access.
If the microphone is not working:
Check that microphone permission is enabled.
Go to your device's Settings and verify the App has microphone access.
Restart the App and try again.
The App may request access to your photo gallery or device storage so you can select images or save generated content.
If you cannot select or save images:
Check that the App has permission to access your photos or storage.
Make sure your device has sufficient available storage.
Restart the App and try again.
The App uses Meshy AI for certain AI-powered content generation features.
If your generation fails, takes too long, or does not produce the expected result:
Check your internet connection.
Try again after a few moments.
Make sure the content you are submitting meets the requirements of the App.
If the problem continues, contact our support team with details about the issue.
Some content submitted for AI generation may be securely transmitted to Meshy AI for processing. Meshy AI is a third-party service, and its data handling practices are governed by its own policies.
We respect your privacy.
Our App does not use facial recognition technology and does not collect, analyze, or store face data or biometric information.
We also do not collect or sell personally identifiable information such as your name, phone number, address, contacts, or location data.
Camera, microphone, and gallery permissions are requested only when required for App functionality.
For more information, please review our Privacy Policy.
If you need additional assistance, please contact us by email:
Email: samia.dev2001@gmail.com
When contacting support, please include:
A description of the problem
The feature you were using
The steps that caused the issue
Your device model
Your operating system version
Screenshots or screen recordings, if helpful
Please do not include passwords, payment information, or other sensitive information in your support request.
We will review your support request and respond as soon as reasonably possible.
Thank you for using our App.