**Last updated:** 31 August 2026
**Operator:** Mahammad Nihaz, an individual, operating the HiQute vendor app (tim“we”, “us”). This Service is not operated by a registered company.
**Contact:** nihaz17100@gmail.com
**Postal / city:** [Ullala, Karnataka, 575018, India]
This policy describes how personal information is collected and used when you use the **HiQute** mobile application (the “App”) and related backend services (the “Service”). The App is for **service providers (vendors)**. Customers typically use WhatsApp (ServiceBot). Listing details you provide may be shown to nearby customers.
By using the App, you agree to this Policy.
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HiQute is a connecting / discovery platform. We help nearby customers find vendors. We are **not** the person who performs the offline work. Quality of work done in person is between customer and vendor.
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Account and profile:
- Mobile number (required for phone OTP login via Firebase)
- Name
- Address / locality
- Profile photograph (if you upload one)
- Services you are registered for (for example on-demand work or hall listing)
- Hall details you or an admin add (name, address, capacity, slot times, and similar listing data)
- Staff access you grant for halls (managers / viewers), if used
We do **not** collect Aadhaar numbers or Aadhaar card images in the App or on our servers.
Location (required for on-demand listing):
If you turn **Online / available** on, we collect **precise GPS location**, including:
- while the App is open, and
- while it runs in the **background** or as an Android **foreground location service** (notification such as “HiQute – You are Online”), typically about every **10 seconds**,
so nearby customers (search radius is about **4 km** or less than 4 km) can find you and so we can send booking alerts.
You can stop location sharing by going **Offline** or by turning off location permission. You may then not appear in nearby search. Approximate / coarse location may also be used where the device provides it.
Hall listing uses address and customer-shared location for nearby search; live vendor GPS is for on-demand availability.
Device and notifications:
- Push notification token (Firebase Cloud Messaging)
- Session tokens stored on the device
- Technical logs (for example IP address and API errors) used for security and debugging
Payments:
Subscription fees are processed by **Razorpay**. We receive payment identifiers (payment ID, status, plan) needed to activate a subscription. Card numbers, UPI PINs, and CVV are collected by Razorpay, not by us.
Communications:
Messages you send to support (email, in-app Help, phone/WhatsApp to support numbers) and records needed to handle booking requests.
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- Create and authenticate your vendor account (OTP)
- Show you as available to nearby customers and send booking / request notifications
- Display listing details (for example hall name, slots, contact number) to customers who search
- Process subscriptions
- Provide support and keep the Service secure
- Comply with applicable law
We do **not** sell your personal information.
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- **Customers** using WhatsApp ServiceBot may see listing information such as name, distance, address or locality text, mobile number, and slot availability, so they can contact you.
- **Google / Firebase** — phone OTP authentication and push notifications.
- **Razorpay** — payment processing.
- **Meta / WhatsApp** — customer chat runs on WhatsApp; booking-related messages may be sent on that channel under Meta’s terms.
- **Hosting providers** who store our databases and files under contract.
- **You / support contacts** who operate the Service.
- **Legal authorities** if required by law or to protect rights and safety.
Staff you invite (managers/viewers) can see hall or booking data according to the role you grant.
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The App may request:
- **Internet** — operate the Service
- **Location (precise, coarse, and background)** — availability and nearby matching while you are Online
- **Camera and photos / media** — profile images you choose to upload
- **Notifications** — booking alerts
- **Foreground service (location)** — keep location updates while you are Online
You can refuse permissions; some features will not work.
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We keep account, listing, booking, location-history needed to run availability, and payment-reference data while the account is active and as needed for disputes, tax, and legal obligations. Server logs are kept for a limited period unless needed for security investigations.
When you go Offline, we stop sending live location updates. Stored last-known location used for matching may remain until you go offline, become unavailable, or we delete it as part of normal operation or a deletion request.
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We use HTTPS and access-controlled servers. No transmission or storage method is 100% secure.
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The App is for adult service providers (18+). We do not knowingly collect data from children. If you believe we have, contact us and we will delete it.
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You may request access, correction, or deletion of personal data we hold, or withdraw consent for location by going Offline and/or disabling the permission. Contact **nihaz17100@gmail.com**.
**Delete my account:** email that address from a context we can match to your registered number, subject **Delete my account**. We will delete or anonymise personal data we control, except records we must keep for law, payments, or disputes. After deletion you cannot log in with that account.
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- [Google Privacy Policy](https://policies.google.com/privacy)
- [Razorpay Privacy Policy](https://razorpay.com/privacy/)
- [WhatsApp Privacy Policy](https://www.whatsapp.com/legal/privacy-policy)
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We may update this Policy. The “Last updated” date will change. Continued use after changes means you accept the updated Policy.
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This Policy is governed by the laws of **India**. Courts of **[Ullala]** have jurisdiction, subject to mandatory consumer and data-protection rules.