Welcome to SafeScan support. We're here to help you get the most out of your security scanning experience.
Getting Started
CameraScanner helps you detect hidden cameras and suspicious devices using multiple scanning methods:
• Camera Detection — Use your device's camera and depth sensors to detect hidden camera lenses through infrared reflection analysis. For best results, darken the room and slowly scan surfaces.
• Magnetic Detection — Detect electronic devices hidden behind walls, furniture, or objects by sensing magnetic field anomalies. Move your device slowly and watch for spikes in the readings.
• Bluetooth Scan — Scan for nearby Bluetooth Low Energy devices that may include hidden cameras, trackers, or other surveillance equipment.
• LAN Scan — Discover all devices connected to your WiFi network and identify potentially suspicious devices such as IP cameras or unknown hardware.
• Speed Test — Measure your internet connection's download speed, upload speed, and latency.
• Network Info — View details about your current WiFi connection including IP address, subnet, gateway, and geolocation.
Frequently Asked Questions
Q: Does CameraScanner guarantee detection of all hidden cameras?
A: No. CameraScanner is a security assistance tool that uses multiple detection methods to help identify suspicious devices. Detection depends on your device hardware, environmental conditions, and the type of hidden device. We recommend using multiple scan types together for the most thorough inspection.
Q: Does the app collect my personal data?
A: CameraScanner processes all sensor data (camera, magnetometer, Bluetooth) locally on your device. Network scan history is stored only on your device. We do not operate servers that collect your data. For full details, please see our Privacy Policy.
Q: What permissions does the app need?
A: CameraScanner requires:
• Camera — For hidden camera detection using infrared and reflection analysis
• Bluetooth — For scanning nearby BLE devices
• Location (When In Use) — Required by iOS for compass heading and WiFi network information access
• Local Network — For discovering devices on your WiFi network
Q: How do I manage or cancel my subscription?
A: You can manage your CameraScanner Pro subscription in your iPhone's Settings > Apple ID > Subscriptions. You can cancel at any time, and your Pro access will continue until the end of your current billing period.
Q: How do I restore my purchase on a new device?
A: Open CameraScanner, go to Settings, and tap "Restore." Your subscription will be restored automatically if it is active on your Apple ID.
Q: The magnetic detector is showing high readings everywhere. Is it broken?
A: Some readings are normal near electronic devices, speakers, or metal objects. Move away from known electronics to establish a baseline, then scan the area of concern. Look for unexplained spikes in the readings.
Q: The LAN scan found a device I don't recognize. What should I do?
A: Tap on the device to view its details including IP address, open ports, and detected services. Many unfamiliar devices are smart home products, printers, or IoT devices. If you cannot identify a device, consider changing your WiFi password and monitoring whether it reappears.
System Requirements
• iOS 16.0 or later
• iPhone with Bluetooth Low Energy support
• WiFi connection (for network scanning and speed test features)
• LiDAR sensor (optional, enhances camera detection on supported devices)
Contact Us
If you need further assistance or want to report a bug, please contact us at:
Email: dinhthuan.98.personal@gmail.com
We typically respond within 48 hours.