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🔷 COMMON SUPPORT TOPICS
🔷 COMMON SUPPORT TOPICS
1. Account & Registration
1. Account & Registration
Common issues related to login and account creation.
Topics
- Problem: Unable to Register -
Possible Causes
Incorrect Unque ID
Weak internet connection
Server issue
Troubleshooting Steps
Ensure you entered the correct 7-digit Unique ID.
Check your internet connection.
Close and reopen the app.
Update the app to the latest version.
If the issue persists, contact support@safemypet.com.
Problem: Unable to Login
Problem: Unable to Login
Possible Causes
Wrong Unique ID
Account not registered
App cache issue
Troubleshooting Steps
Confirm your Unique ID is correct.
Try logging in again after closing and reopening the app.
Check your internet connection.
If you forgot your ID, contact support.
2. Pet Profile Management
2. Pet Profile Management
Help related to adding and managing pets.
Topics
Problem: Unable to Add Pet
Problem: Unable to Add Pet
Possible Causes
Missing required information
Image upload failure
Network issue
Troubleshooting Steps
Fill all required fields:
Pet name
Species
Breed
Age
Ensure the image size is within limit.
Check internet connection.
Try uploading the image again.
Problem: Pet Image Not Uploading
Problem: Pet Image Not Uploading
Possible Causes
Large image size
Camera permission disabled
Troubleshooting Steps
Ensure the image size is less than allowed limit.
Enable Camera & Storage permissions.
Try selecting the image from Gallery instead.
Restart the app.
Problem: Unable to Edit Pet Details
Problem: Unable to Edit Pet Details
Troubleshooting Steps
Check internet connection.
Make sure all required fields are filled.
Save changes again.
Update the app if the issue continues.
3. Book Doctor Appointment
3. Book Doctor Appointment
Support for booking veterinary appointments.
Topics
Problem: Unable to Book Appointment
Problem: Unable to Book Appointment
Possible Causes
No available slots
Network issue
Troubleshooting Steps
Check if the doctor has available time slots.
Select a different date or time.
Ensure internet connectivity.
Refresh the appointment page.
Problem: Appointment Not Showing
Problem: Appointment Not Showing
Possible Causes
Sync delay
Booking not confirmed
Troubleshooting Steps
Refresh the Appointments screen.
Check notification or confirmation message.
Log out and log in again.
Problem: Unable to Cancel Appointment
Problem: Unable to Cancel Appointment
Troubleshooting Steps
Ensure cancellation is done before the allowed time window.
Refresh the appointment list.
Check your internet connection.
4. Notifications
4. Notifications
Issues related to reminders and alerts.
Topics
Problem: Not Receiving Notifications
Problem: Not Receiving Notifications
Possible Causes
Notification permission disabled
Battery optimization blocking notifications
Troubleshooting Steps
Go to Phone Settings → Apps → SafeMyPet.
Enable Notifications.
Disable Battery Optimization for the app.
Ensure the device is connected to the internet
5. Contact Support
5. Contact Support
If your issue is not listed above:
📧 Email: mtechsystem60@gmail.com
📞 Phone: +91 9011001742
🕐 Support Hours: 9 AM – 6 PM
Include the following in your message:
Registered mobile number
App version
Screenshot of the issue
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