Safe VPN Privacy Policy
Last updated: 2026/2/25
1. General
Safe VPN ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN application (the "App"). By using the App, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the App.
2. Age Limit
The App is not intended for use by individuals under the age of 16. Therefore, we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.
3. Information We Collect
We aim to collect as little information as possible to provide you with secure and private VPN services. However, the following information may be collected:
3.1 Information You Provide
When you interact with our services, you may provide the following:
Customer Support Information: If you contact us for support, we may collect your email address and any details about your issue to help resolve it.
Other Submissions: When you participate in surveys, provide feedback, enter promotions, or communicate with us in other ways, we may collect the information you share.
3.2 Information We Collect Automatically
Information We Collect Automatically
IP Address: We may collect your IP address to understand your general location, but we don’t store this information long-term.
User Interaction Data: We track how you interact with our app, such as which buttons or features you click on, to improve our services.
Device Information: We may gather details about your device, like model, operating system, and network type. This helps us improve the app’s performance.
Device Hash: A unique, randomly generated identifier for your device is created to help us provide better service. It’s not linked to your browsing activity or identity.
Advertising Identifiers: If you use a free version of our service, we may use advertising identifiers to help us manage ads and track usage patterns. You can disable this through your device settings.
VPN Application Data: We do not track the websites or apps you visit while using the VPN. However, we may collect anonymous data about app performance like connection speed, error reports, and feature usage.
Cookies and Similar Technologies: We use cookies to gather additional information on how you interact with our app. You can learn more in our cookie policy.
3.3 Information from Third Parties
We may also receive information from other sources:
Referrals: If someone invites you to use our service, they may provide your contact information to us.
Threat Information: We may get data from trusted security sources to help us protect our users, such as lists of malicious sites or blacklists. This data may sometimes include incidental personal information.
4. What We Do with the Information We Gather
We use the information we collect for the following purposes:
To Provide, Maintain, and Support Our Services: We use your information to make sure our services work smoothly. This includes connecting you to the best VPN server based on your IP address, troubleshooting any issues you report, and ensuring the overall functionality of our services.
To Communicate with You: We use your information to respond to support requests, provide updates about our services, and send relevant communications. This helps us fulfill our service commitments to you. You can opt-out of marketing communications at any time.
To Improve Our Services: We analyze how users interact with our services, such as usage patterns and device information, to improve service quality. For example, we might increase server capacity where there’s higher demand. We also use feedback and diagnostic data to identify areas for improvement.
To Develop New Services: Your information helps us understand what new features or services could be valuable to you. We may use feedback and support queries to plan and develop future offerings.
To Market and Advertise Our Services: We may use your information for marketing and advertising purposes, including personalizing offers and promotions. For example, we may track referral sources to evaluate the effectiveness of our marketing efforts. Note that we do not use your VPN browsing activity for advertising.
To Prevent Harm or Liability: We use your information for security purposes, such as preventing fraud and protecting against unauthorized access. This helps us ensure the safety and security of both our users and our services.
For Legal Compliance: We may need to use your information to comply with laws, regulations, and legal processes. For example, we may verify billing addresses to ensure compliance with sanctions or other legal requirements. We also use your data to resolve disputes and calculate taxes.
Please note that we may use and share aggregated or de-identified data—data that no longer identifies individual users—for purposes such as regulatory compliance, research, analysis, marketing, advertising (whether for us or third parties), and other legitimate business needs.
5. Information Disclosure
We may disclose your information in the following situations:
With Affiliates and Third-Party Service Providers: To support our services, we work with affiliates and trusted third parties. We ensure these providers follow confidentiality and data protection agreements, and limit information sharing to what is necessary for their specific role. Examples include:
Analytics services
Sales and customer support
Infrastructure maintenance
Marketing and advertising delivery
In the Event of a Change in Ownership: If the ownership or control of our services or business changes, we may transfer your information to the new owner.
To Comply with Legal Requirements: We do not log or record any activities you conduct over a VPN connection in a way that can be traced back to you, ensuring your privacy. However, if required by law, we may disclose your information (like your email address) to comply with legal processes or law enforcement requests. We aim to limit the information shared to what is legally necessary and challenge requests that we believe are overbroad or invalid.
To Protect Our Rights and Prevent Fraud: We may share limited information to enforce our agreements, respond to claims, or protect against fraud and abuse involving us, our affiliates, users, or others.
6. List of Third-Party SDKs We Use
We use the following third-party SDKs to support our services. These SDKs are used for analytical purposes and to enhance the functionality of our services:
Alamofile: does not collect any user data
Lottie: does not collect any user data
SDWebImage: does not collect any user data
SwiftProtobuf: does not collect any user data
SwiftPing: does not collect any user data
Yams: does not collect any user data
For SDKs with a privacy policy, we have provided a link to outline how they collect and use data. For SDKs that do not collect user data, a privacy policy is not applicable. These third-party tools are used solely for analytical purposes and to help us deliver and improve our services.
7. Your Rights Regarding Personal Data
Depending on where you live, you may have certain rights related to the personal data we hold. These rights, subject to any applicable legal exceptions or limitations, may include:
Access: The right to request a copy of your personal data.
Correction: The right to correct any inaccuracies in your personal data.
Restriction: The right to limit the processing of your personal data.
Objection: The right to object to the processing of your personal data at any time.
Erasure: The right to request the deletion of your personal data.
Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: The right to withdraw any consent you've previously given for the processing of your personal data (e.g., opting out of marketing communications).
Complaint: The right to file a complaint with a data protection authority.
Disclosure: The right to request details about the personal data we collect, disclose, or sell, including the categories of data, sources, purposes, and third parties involved.
Please note, the availability of these rights and how they apply may vary based on your location, and some information may be exempt from certain requests under local laws.
If you prefer, you can also contact us using the details provided in the “Contact Us” section to exercise your rights. In some cases, we may need to verify your identity before processing your request.
8. Security Measures
We implement a variety of administrative, organizational, technical, and physical safeguards to protect your data from unauthorized access, loss, or alteration. While we take strong measures to secure your data, please note that no security system can provide 100% protection.
9. International Data Transfers
We may transfer your personal data to countries outside of your country of residence in order to support our operations. This includes transfers to our affiliated companies, service providers, and partners. Please be aware that data protection laws in these countries may differ from those in your home country. For example, personal data collected within Switzerland, the United Kingdom, or the European Economic Area (EEA) may be transferred and processed outside of those regions for the purposes outlined in this policy.
We ensure that appropriate safeguards are in place to protect your data during these transfers, and we take steps to ensure it receives an adequate level of protection. If you would like more information about these safeguards, please feel free to contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted with the effective date at the top. We encourage you to review this policy periodically.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at: